What are the responsibilities and job description for the Fraud Operational Associate Manager position at PayCargo?
About PayCargo
PayCargo is the trusted, global platform for logistics, helping businesses navigate the complexities of payments and invoice processing. Backed by deep industry knowledge and unrivaled AI technology, the solutions streamline financial workflows, improving transparency, and enhancing productivity.
With real-time payment capabilities and a network of 5,000 vendors-including MSC, Maersk, ZIM, and leading air, rail, and terminal partners-PayCargo improves cash flow and ensures faster, more reliable cargo movement.
Headquartered in Coral Gables, Florida, we're the leading digital platform for air and cargo payments in North America and expanding rapidly worldwide. In 2022, PayCargo raised $130 million in Series C funding from Blackstone Growth to support our vision of becoming the global standard for B2B freight payments.
About the role:
We are seeking a highly organized and proactive Fraud Operational Associate Manager to lead operational efforts within our fraud and claims program. This role plays a key part in identifying, preventing, and responding to fraud activities, particularly in areas like credit card fraud and weak KYC/EDD processes-where fraud risk is heightened in the logistics payment industry.
As a team supervisor, you'll ensure the effective execution of fraud recovery efforts, claims handling, and compliance with regulatory and internal standards. Your leadership will also support cross-functional collaboration, continuous process improvement, and talent development within the team.
As the Fraud Operational Associate Manager, you will:
- Supervise an operational team within the fraud and claims program, focusing on proactive fraud identification, prevention, and detection.
- Manage and oversee the execution and recovery of fraud claims and ensure accurate case handling.
- Identify opportunities for process improvement and fraud risk control enhancements.
- Resolve workflow distribution issues and provide guidance under the direction of the Fraud Director.
- Develop and maintain performance standards and training materials aligned with internal policies, PCI compliance, and regulatory requirements.
- Collaborate with other departments (e.g., Finance, Product, Customer Experience) to strengthen fraud prevention strategies.
- Oversee EDD (Enhanced Due Diligence) completion and provide support where necessary.
- Monitor fraud trends related to credit card activity, platform vulnerabilities, and high-risk customer profiles.
- Ensure consistency and quality in operational execution while mentoring and supporting team members' growth.
- Assist in talent acquisition and development for the operational fraud team
Qualifications:
- Bachelor's degree
- 2 years of fraud operations management experience
- 1 years of direct leadership or supervisory experience
- Experience with PCI compliance and credit card fraud investigation
- Familiarity with fraud scenarios common in digital payment platforms, especially in high-risk areas like KYC/EDD
- Strong understanding of EDD protocols, fraud prevention tools, and industry risk indicators
- Excellent analytical, problem-solving, and decision-making skills
- Strong communication and interpersonal abilities with a collaborative mindset
- ACFE (Association of Certified Fraud Examiners) certification is a plus
- Experience in logistics, fintech, or B2B payment systems
- Proficiency in case management tools, fraud detection platforms, and data analysis
What We Offer:
Our compensation package includes a highly competitive salary and bonus plan.
We care your wellbeing and personal life. We offer vacation policy, sick policy, personal time off policy, a generous 401K match, and more.
Your success at PayCargo is determined by the impact that you are making, and how well you collaborate with the various teams that you interact. Everyone at PayCargo is empowered to take ownership to learn, self-improve, and master their skills in an environment focused on efficiency, collaboration, and purpose.
We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.
