What are the responsibilities and job description for the Port Operations Agent position at Intercruises Port Operations USA Inc.?
Join our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to - arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship. Based in Hawaii, you will ensure excellent service for our cruise line clients.
ABOUT THE JOB
- Attend ship calls and act as a primary liaison between the Cruise Line, port authorities, and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls. Ensuring operational demands are met and carried out according to protocols and policies set forth.
- Coordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.
- Monitor and respond to email requests within a timely manner from various regional email accounts.
- Facilitate vessel entry/clearance procedures including customs, immigration, and health formalities to ensure compliance with regulatory requirements. Utilize the different systems for all vessel entry/departure requirements.
- Work in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service.
- Solve day-to-day issues and propose improvements to workflow to your manager, to enhance productivity and efficiency in port operations.
- Monitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved.
- Compile and submit appropriate updates throughout the day for vessel operator and Cruise Line’s corporate managers; complete appropriate sail reports as required by each line.
- Complete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been in saved appropriately.
- Actively participate in conference calls with vessels and/or cruise lines when needed.
- Forward any vessel/ship packages/mail, medical luggage or lost and found items/mail as requested by line at the end of the day and notify relevant parties of tracking info and costs. Provide lost luggage assistance.
- Coordinate/provide appropriate medical assistance & provide follow up/updates for any medical disembarked crew or guest to respective persons/departments for each cruise line.
- Must be able to work independently utilizing effective time management skills.
ABOUT YOU
- Excellent communication skills in English language, both written and oral.
- Good academic background. Maritime studies are desirable.
- Preferred previous experience as a Port Agent.
- Problem solving and analytical skills.
- Good office administration and organizational skills with a keen eye for attention to detail.
- Knowledge of Microsoft Office programs, specifically Outlook.
- Orientation to results and customer service; decisive problem solving.
- Must be able to lift 50lbs.
- Able to obtain a Transportation Workers Identification Credential (TWIC); current valid TWIC is a plus. https://www.tsa.gov/twic
- Required to travel/sail onboard vessels up to five days per week during the cruise season.
Intercruises Port Operations- A TUI Musement Company, for a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. Intercruises Port Operations is an Equal Opportunity Employer.