What are the responsibilities and job description for the Shore Excursion Port Staff position at Intercruises Shoreside & Port Services?

Intercruises Shoreside & Port Services is an experienced global business offering first class ground handling and port agency services to the Ocean and River Industry. We provide seamless turnaround, shore excursions, port agency and hotel reservations, as well as land programs.

Our Mission to deliver extraordinary value and grow sales in multiple channels by leveraging our global resources, applying our local teams' expertise and embracing market-leading technology to provide high quality and innovative products and services for cruise guest, ships and crew. Effectively ensure the delivery of exceptional shore excursion service. Supervision under the guidance Shore Excursion Supervisor.

Description :

Assist with the loading of tour buses.
When needed, Escort groups to venues and coordinate transportation
Confirm final passenger count per bus / per tour with the ship shore excursion staff before departure from the pier.
Count and verify tour tickets. Sign-off on the 'Ship settlement sheet' with the ship shore excursion team before the ship departs.
Check-in all returning buses.
Check all buses for lost and found items, advising the ship shore excursion team if items have been found. Respond to ship request for lost and found items.
To advise the ship shore excursion team when all shore excursions have returned to ensure an on-time departure for the ship.
Reliable transportation to all 3 ports preferred ( Manhattan, Brooklyn, Cape Liberty-Bayonne-NJ )
Shifts include daytime, evenings, weekends and holidays
Additional duties as required

Requirements :

Prior customer service experience preferred

High School Diploma or equivalent

Must be 18 years old or older

Fluent in English language

Adhere to Intercruises Uniform Standard & Guidelines Policy

Attentive to details and self-motivated

Well -groomed with a passion for providing high-level customer service experience, friendly out outgoing demeanor

Prefer to strong sense of responsibility and able to multi-task in a fast paced and ever-changing environment.

Able to stand or walk for long periods of time often entire shift.

An interest in Travel / Tourism

Excellent communication skills

Once this position is offered and in order to be able to work at the pier. The candidate is required to apply and obtain a Transportation Worker Identification Card ( TWIC)

Benefits : Weekly Pay

Employee referral bonus

Eight holiday premium paid days as identified by company

401k Retirement Plan with company match

Access to exclusive saving and special offers on health insurance, travel and entertainment options for all employees

Please visit our career site at www.intercruises.com - Careers-North America.

INTERCRUISES SHORESIDE & PORT SERVICES is an equal opportunity employee (EOE) and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, genetic information or any other characteristic protected by law.

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