Receptionist/Scheduler

JOB SUMMARY:

The receptionist/scheduler will be the first point of contact for all seniors, guests, and volunteers. This position will require a positive attitude and the ability to create a welcoming environment. A high degree of emotional intelligence is required as well. The receptionist/scheduler will need to speak English proficiently. Bilingual candidates are encouraged to apply. This position requires a patient, compassionate, organized, efficient, and detail-oriented individual with at least intermediate computer skills.

SKILLS & ABILITIES:

• Fluent in English is a requirement, and proficiency in additional languages, especially Spanish, Karen, Karenni, or Nepali, is a plus.
• A deep commitment to dignified and respectful services to diverse group of older adults
• Excellent analytical, verbal and written communication skills
• Proven ability to use good judgment and maintain confidentiality
• At a minimum, intermediate in MS Office (Outlook, Word, Excel, PowerPoint)
• Comfort working with a diverse group of staff, client’s community members, and internal/external stakeholders.

KEY RESPONSIBILITIES:

• Greet all seniors, guests/visitors, patients and volunteers. Create a welcoming environment with positivity and efficiency.
• Answer the multiline phone with punctuality and excellent customer service skills.
• Field and direct calls to the appropriate department.
• Relay accurate and detailed messages to staff that are unavailable for calls.
• Maintain a tidy and organized reception area/lobby.
• Frequent correspondence with dental, dietary, and foot services.
• Plan, organize, and manage schedules for dental, dietary, and foot care providers.
• Confirm all scheduled appointments. Excellent communication is required for relaying cancellations.
• Follow up on any patient’s absence to an appointment.

REQUIREMENTS:

• High School diploma required. College preferred.
• 2 years of administrative/scheduling duties in any field.
• Strong computer skills, a high comfort level with office equipment.
• Previous senior care or senior services beneficial.
• Ability to sit for longer periods of time, stand, kneel crouch, or lift up to 40 lbs.
• A Nebraska State Patrol background check will be required.

Benefits package:

Full-time employees receive the following benefit package:

• Health Insurance Supplement in Lieu of a health plan for $3000.00 annually.
• Dental, Vision, and Life/AD&D through Principal Group.
• Paid Time Off accrual based on years of service.
• Maternity/Paternity Leave.
• 5 days of Bereavement Leave for immediate family members.
• 403(b) Retirement Plan matched after 12 months of service.
• 11 paid Holidays, 1 paid Birthday Holiday, and 4 Mental Health days per year. A total of 16 paid days off per year.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Medical Specialty:

• Dietetics
• Geriatrics
• Podiatry

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Administrative Support: 2 years (Required)
• Customer Service: 2 years (Required)
• Appointment scheduling: 2 years (Required)

Ability to Commute:

• Omaha, NE 68106 (Required)

Ability to Relocate:

• Omaha, NE 68106: Relocate before starting work (Required)

Work Location: In person

Salary : $3,000