Salesforce Senior Project Manager

Position Overview:

We are seeking a highly experienced Salesforce Project Manager to lead the successful implementation, optimization, and ongoing management of Salesforce solutions for our organization. This individual will bring a deep expertise in Salesforce, a proven track record in project management, and the ability to collaborate with cross-functional teams to ensure alignment with business goals. As a key leader in our organization, the Salesforce Project Manager will drive the strategic execution of Salesforce projects, overseeing complex implementations, integrations, and ongoing improvements to maximize business impact.

Key Responsibilities:

Project Planning & Execution:

• Lead end-to-end Salesforce implementation projects, from requirements gathering through to deployment, ensuring projects align with business objectives and are delivered on time, within scope, and on budget.
• Develop comprehensive project plans, including scope, goals, resources, timelines, and budgets.
• Oversee project execution, track milestones, and manage all aspects of the project lifecycle.

Stakeholder Communication & Collaboration:

• Act as the primary point of contact for business stakeholders, gathering requirements, understanding needs, and ensuring seamless communication across teams.
• Regularly communicate project status, deliverables, risks, and issues to senior leadership and key stakeholders.
• Foster a collaborative environment between business units, IT, and third-party vendors to ensure project success.

Team Leadership:

• Lead and mentor cross-functional project teams, ensuring clear communication of roles, responsibilities, and expectations.
• Provide guidance, motivation, and support to ensure the project team remains focused on delivering high-quality results.
• Facilitate regular project meetings, including sprint reviews, daily stand-ups, and retrospectives (if using Agile methodologies).

Risk & Issue Management:

• Proactively identify and manage project risks and issues, developing mitigation strategies to ensure projects stay on track.
• Ensure quick resolution of roadblocks or challenges that arise during project execution to minimize disruptions.

Quality Assurance & Testing:

• Ensure thorough testing of Salesforce solutions through user acceptance testing (UAT) and quality assurance processes, working closely with the QA team to validate configurations, integrations, and functionality.
• Ensure solutions meet business requirements and quality standards before release.

Post-Implementation Support:

• Coordinate post-implementation activities, including training, troubleshooting, and support to ensure smooth system adoption and user satisfaction.
• Evaluate the success of Salesforce implementations and provide recommendations for continuous improvement.

Continuous Improvement:

• Stay current with Salesforce platform updates, best practices, and new features to ensure the platform is leveraged to its full potential.
• Identify areas for process optimization and recommend innovative solutions to enhance the business's use of Salesforce.

Qualifications:

Education: Bachelor's degree in Business, Information Technology, or a related field. PMP, Scrum Master, or similar certifications strongly preferred.

Experience:

• A minimum of 7 years of experience in Salesforce project management, including extensive hands-on experience managing large-scale Salesforce implementations and enhancements.
• Proven track record of successfully managing Salesforce projects, with a deep understanding of Salesforce architecture, configurations, and integrations.
• Experience with Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and other related Salesforce modules.
• Extensive knowledge of project management methodologies (Agile, Waterfall, or Hybrid), with a demonstrated ability to apply these frameworks to Salesforce projects.
• Experience managing vendor relationships and cross-functional teams.

Skills:

• Advanced project management skills, with the ability to manage complex projects involving multiple stakeholders and deliverables.
• Strong leadership capabilities, with a proven ability to drive results through team collaboration and cross-functional coordination.
• In-depth knowledge of Salesforce platform functionality, integrations, data migrations, and third-party applications.
• Excellent communication skills, with the ability to clearly convey technical and business concepts to a wide range of stakeholders.
• Strong problem-solving abilities, with a focus on delivering solutions that meet both technical and business requirements.

Additional Requirements:

• Ability to work in a hybrid environment, with flexibility to work both remotely and in-office in New York City.
• Willingness to occasionally travel, if required, for project needs or stakeholder meetings.