What are the responsibilities and job description for the Security Operations Coordinator - Swing Shift (230PM-1100PM) position at Interface Security Systems LLC?
Increasing Safety! Deterring Theft! Ensuring Protection!
When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? If you answered "Yes”, then this is the ideal job for you!
Overview
The position of a Coordinator monitors alarm signals and takes appropriate action following set guidelines and procedures. The Coordinator’s response time and accuracy in handling alarm signals is critical to life safety. This position requires the ability to multi-task and react quickly to urgent and critical situations. Meeting Service Agreements between Interface Systems and its customers is a priority. Procedures not handled timely and properly create a risk to a customer’s property or life, as well as a financial and legal liability to the company.
Join our successful team at Interface, where we are dedicated to establishing connections and safeguarding the most important aspects of businesses - their employees, assets, and brand. Unlock your full potential, accomplish your career growth objectives, and excel in your professional journey.
What's in it for you?
Shift Hours: 230 PM - 1100 PM with Tuesday/Wednesdays Off
Full benefits on Day 1 of employment to support you from the start
3 weeks paid vacation time and 10 days paid sick time
Uncapped employee referral bonuses
Customer focused, energetic and engaging work culture working as one team
Training is provided!
This is an In-Office hourly position with starting pay at $18.25/hr; bilingual-Spanish
candidates will earn $1 more an hour. In Addition, we offer a quarterly bonus program
with the potential to earn an additional $3,000 annually!
- Please note favorable results on a pre-employment drug screening and background check are required.
Responsibilities
Frequently monitors signals received in the iSOC, which are communicated from the customer’s alarm system.
Frequently places outgoing telephone calls to verify validity of alarm signals.
Frequently dispatch appropriate authorities such as police, fire department and medical to customer locations when procedures dictate.
Frequently notifies specified individuals via telephone of an alarm or event according to customer-specific instructions.
Occasionally answers incoming telephone calls from customers calling to cancel alarms or to inquire about a prior alarm event or status of their account.
Occasionally provide assistance to alarm installers, technicians or other authorized individuals calling SOC.
Frequently performs basic alarm support such as arming, disarming, and assisting in resetting alarms/ signals.
Frequently reviews both live and retrieved video from a customer location to verify alarms.
Frequently reviews both live and retrieved video from a customer location to ensure cameras are in working order.
Frequently performs routine visual verification of alarm receiving equipment located inside the SOC to ensure proper working order.
Comply with all policies stated in the Interface Employee Handbook and Employee Safety Manual.
Qualifications
High school diploma or GED equivalent.
2 years’ call center/dispatch, customer service and/or security experience preferred
Working knowledge of computer terminals which includes typing and data entry.
Working knowledge of Microsoft Office applications.
Excellent communication and listening skills.
Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.
Salary : $3,000
