Security Operations Coordinator - Swing Shift (230PM-11PM)

 Overview  

The position of an Alarm Monitoring Dispatcher monitors alarm signals and takes appropriate action following set guidelines and procedures. The Dispatcher’s response time and accuracy in handling alarm signals is critical to life safety. This position requires the ability to multi-task and react quickly to urgent and critical situations. Meeting Service Agreements between Interface Systems and its customers is a priority. Procedures not handled timely and properly create a risk to a customer’s property or life, as well as a financial and legal liability to the company. 

  

What's in it for you?

• Shift Hours: 2:30 PM 11:00 PM with Fridays/Saturdays Off
• Full benefits on Day 1 of employment to support you from the start
• 3 weeks paid vacation time and 10 days paid sick time
• Uncapped employee referral bonuses
• Customer focused, energetic and engaging work culture working as one team
• Training is provided!
  
  

This is an In-Office hourly position with starting pay at $18.25/hr; bilingual-Spanish candidates will earn $1 more an hour. In Addition, we offer a quarterly bonus program with the potential to earn an additional $3,000 annually!

• Please note favorable results on a pre-employment drug screening and background check are required.
  
  

Responsibilities  

• Frequently monitors signals received in the iSOC, which are communicated from the customer’s alarm system.  
• Frequently places outgoing telephone calls to verify validity of alarm signals.  
• Frequently dispatch appropriate authorities such as police, fire department and medical to customer locations when procedures dictate.  
• Frequently notifies specified individuals via telephone of an alarm or event according to customer-specific instructions.  
• Occasionally answers incoming telephone calls from customers calling to cancel alarms or to inquire about a prior alarm event or status of their account. 
• Occasionally provide assistance to alarm installers, technicians or other authorized individuals calling SOC.  
• Frequently performs basic alarm support such as arming, disarming, and assisting in resetting alarms/ signals.  
• Frequently reviews both live and retrieved video from a customer location to verify alarms.  
• Frequently reviews both live and retrieved video from a customer location to ensure cameras are in working order.  
• Frequently performs routine visual verification of alarm receiving equipment located inside the SOC to ensure proper working order.  
• Comply with all policies stated in the Interface Employee Handbook and Employee Safety Manual.  
  
  

 

Qualifications  

• High school diploma or GED equivalent.  
• 2 years call center/dispatch, customer service and/or security experience preferred 
• Working knowledge of computer terminals which includes typing and data entry.  
• Working knowledge of Microsoft Office applications.  
• Excellent communication and listening skills. 
  
  

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.  

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.