What are the responsibilities and job description for the 24 Hour Shelter Director position at Interfaith Community Services, Inc.?
Position Overview:
The 24-Hour Homeless Shelter Director is responsible for managing the day-to-day operations of a 24-hour shelter that provides temporary housing and support services to individuals and families experiencing homelessness. This includes overseeing shelter staff, ensuring high-quality client care, ensuring safety protocols are followed, managing budgets, and fostering community partnerships. The Director will work closely with local agencies, social services, and volunteers to improve the overall well-being of shelter clients.
Key Responsibilities:
Operational Management:
- Oversee daily shelter operations to ensure they run smoothly, 24 hours a day, including staff scheduling, client intake, and service delivery.
- Develop and implement shelter policies and procedures related to safety, security, intake, and discharge processes.
- Ensure that shelter facilities meet health, safety, and code requirements.
- Maintain cleanliness and safety standards in the shelter, including emergency preparedness.
Staff Supervision and Development:
- Recruit, train, and manage shelter staff, including case managers, outreach workers, security personnel, and volunteers.
- Provide ongoing coaching and performance evaluations to staff.
- Foster a positive and supportive work environment.
Client Support and Case Management:
- Oversee intake procedures, ensuring clients receive appropriate services (food, shelter, medical care, counseling, etc.).
- Coordinate with case managers to create personalized plans for individuals and families, including helping clients access housing, employment, mental health, and substance abuse treatment.
- Address client grievances and resolve conflicts in a timely manner.
Reporting and Compliance:
- Ensure compliance with local, state, and federal regulations, including reporting requirements and confidentiality standards.
- Collect and analyze data to measure the effectiveness of shelter services, producing regular reports for, Executive Director
Qualifications:
Education:
- Bachelor’s degree in social work, Public Administration, Nonprofit Management, or a related field (master’s degree preferred).
Experience:
- At least 5 years of experience in homelessness services, social services, or nonprofit management, with at least 2 years in a leadership role.
- Experience in managing staff and overseeing operations in a 24-hour or crisis response environment is preferred.
- Knowledge of homelessness issues, including causes, challenges, and solutions, as well as familiarity with relevant local, state, and federal resources and regulations.
Skills:
- Strong leadership and team-building skills.
- Excellent communication, organizational, and problem-solving abilities.
- Ability to manage multiple tasks, work under pressure, and meet deadlines.
- Proficiency in Microsoft Office Suite and other relevant software.
- Crisis intervention and conflict resolution skills.
Certifications:
- CPR/First Aid certification (or ability to obtain within the first 6 months).
- Other relevant certifications (e.g., mental health or substance abuse training) may be beneficial.
Working Conditions:
- This position requires flexibility, as the shelter operates 24/7.
- Must be available to work evenings, weekends, and holidays as necessary.
- Occasional on-call duties in the event of emergencies or urgent situations.
Job Type: Full-time
Pay: $54,000.00 - $56,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Ability to Commute:
- Saint Joseph, MO 64501 (Required)
Work Location: In person
Salary : $54,000 - $56,000
