Receptionist (Temp)

Description

*Full Time Temporary Position*

SHIFT: Monday-Friday 8am-5pm

WHAT YOU WILL DO: This position is responsible for providing professional and friendly clerical and administrative support in a fast-paced, high volume lobby to ensure that services are provided in an effective and efficient manner, to support the mission of Interfaith Community Services.

•  Receives, directs and relays incoming calls, message and faxes
•  Answers all incoming calls and handles inquiries in a professional and supportive manner
•  Re-directs calls as appropriate and takes adequate messages when required
•  Greets, assists and directs clients, residents, and visitors with a smile and in a positive manner; directing individuals to the appropriate staff member
•  Maintains vigilance and awareness of all activity in the lobby area to ensure client and staff safety
•  Maintains an accurate filing system for client files and all general correspondence
•  Performs data entry, to include verifying information and resolving discrepancies, in a timely and accurate manner
•  Enters client information into databases accurately and proficiently
•  Restricts entry into the reception area to authorized staff and individuals
•  Provides administrative support to all staff and programs as requested
•  Sorts and distributes client mail
•  Provides oversight to the client computer lab
•  Other duties as assigned by supervisor

Requirements

EXPERIENCE / EDUCATION

•  1 year of relevant work experience required
•  Experience with multi-line phone system and high volume of calls and visitor traffic preferred
•  Bilingual (English/Spanish) preferred

SKILL SETS / ADDITIONAL REQUIREMENTS

•  Ability to establish and maintain professional boundaries with clients
•  Strong customer service skills
•  Must be able to exercise confidentiality and maintain boundaries with clients
•  Must have excellent written and verbal communication skills
•  Must be highly organized and demonstrate attention to detail
•  Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
•  Demonstrated experience working with a collaborative team
•  Working Knowledge of MS Office (Word, Excel, and Outlook)
•  Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
•  Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
•  Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
•  Ability to multi-task in an efficient, thorough, and prioritized manner
•  Ability to work quickly, accurately and independently
•  Ability to anticipate needs, prioritize work and solve problems

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

•  Must be able to perform work in a climate-controlled office setting
•  May be subjected to adverse conditions, including contact from hostile people
•  Exposure to contagious diseases (hepatitis, HIV, tuberculous, etc.)
•  Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather
•  Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis
•  Occasionally lifts, carries and balances objects weighing up to 30 pounds
•  Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
•  Prioritizes and multi-tasks work and projects requiring good memory , concentration and analytical thinking
•  Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
•  Must be able to hear, see including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origin
•  The noise level in the work environment is usually low

Salary : $19 - $20