What are the responsibilities and job description for the Debt Resolutions Manager position at Interior Federal Credit Union?
Are you passionate about helping people and protecting financial assets? Do you have a knack for coaching and leading a team? If so, we have the perfect opportunity for you at Interior Federal!
Key Responsibilities:
- Safeguard Assets: Manage and control delinquent loan accounts, ensuring timely collections and handling repossessed collateral.
- Lead and Inspire: Train, mentor, and monitor department employees. Conduct monthly coaching sessions, performance evaluations, and manage salary adjustments.
- Member Support: Engage with complex delinquent accounts via phone and mail, taking decisive actions to bring accounts current. Provide expert counseling to members, adhering to Credit Union guidelines, NCUA policies, and the Fair Debt Collections Practices Act.
Qualifications:
- Experience: 3-5 years of related experience in a similar role.
- Education: A two-year college degree, specialized certification, or equivalent training.
- Skills: Excellent communication, conflict resolution, and relationship-building skills. Proficiency with ten-key calculators, computers, and keyboarding. Ability to lift or pull up to 25 pounds. Some travel required.
Why Join Us?
- Comprehensive Benefits: Enjoy a robust benefits package including a pension plan, 401k with employer matching, health, dental, vision, prescription drug coverage, life insurance, AD&D, short- and long-term disability, and PTO.
- Work-Life Balance: No weekend work required!
- Professional Growth: Take advantage of education assistance and numerous opportunities for career advancement.
- Employee Perks: Benefit from discounts on loans and many free services.
Ready to make a difference and grow your career with us? Apply today and become a valued member of the Interior Federal family!
