What are the responsibilities and job description for the After Sales Account Manager position at INTERLAKE MECALUX INC?
Job Details
Level: Experienced
Job Location: Melrose Park - Corporate HQ - Melrose Park, IL
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: Undisclosed
Travel Percentage: Up to 25%
Job Category: Sales
Description
The After Sales Account Manager is the main point of contact between Interlake Mecalux and our customers with Automated Interlake Mecalux Solutions. This role is the next link in the chain after the installation of our system is complete and the guarantee (After Sales) period starts. From covering guaranteed repairs to taking care of maintenance contracts sold to customers after the guarantee period ends, this role ensures customer satisfaction during the complete life cycle of our automated installations.
Responsibilities:
- Build and maintain strategic relationships with current clients to accurately assess potential automation needs relative to the characteristics of their business
- Effectively communicate information about additional automation products and services (spare parts, service audits, maintenance contracts) to clients' appropriate decision makers
- Serve as a principal customer contact and interface with internal resources to address and resolve product/service concerns.
- Prepare and present detailed technical proposals, including scope of supply, system functionalities and specifications along with competitive evaluations to parent company for review and approval
- Assist in the development of technical material, cost estimates, project and system handling concepts based on client needs and Interlake Mecalux proposal documentation
- Travel to customers’ sites across the US to conduct on-site evaluation of all automated solutions equipment
- Provide feedback to Management and Parent Company to facilitate R&D efforts and new product development in support of the US market needs.
- Enter and update leads, quotes, and orders in the company's CRM software, CIM. Keep CIM updated daily
Qualifications
- Bachelor’s Degree in Engineering
- Ability to read and understand electrical schematics and mechanical drawings
- Experience quoting after-sales services
- Experience in automation, after sales service, industrial maintenance, or commissioning
- Ability and desire to work on-site in the Melrose Park, IL corporate office, without hybrid/remote option
- Ability to travel 25% of the time within the US
- Fluency in Spanish is valued
