What are the responsibilities and job description for the Industrial Solutions Expert position at Interlake Mecalux, Inc.?
As an Industrial Solutions Expert, you will be responsible for providing top-notch service support to our customers with Automated Interlake Mecalux Solutions.
This role requires a strong understanding of automation technology and the ability to troubleshoot complex issues remotely and on-site.
- Main Responsibilities:
- Serve as the primary point of contact for customer inquiries and concerns related to Interlake Mecalux Automation Solutions.
- Collaborate with project managers to determine resource requirements for after-sales projects.
- Analyze and resolve product/service concerns, modifying solutions as needed.
- Develop and maintain relationships with customers, ensuring their needs are met and exceeded.
- Provide training and support to electromechanics on after-sales services, ensuring seamless project execution.
- Ensure effective communication with stakeholders, documenting key activities and milestones.
- Maintain accurate records of issues, tickets, and resolutions, applying lessons learned to improve future performance.
Essential Skills:
- Engineering degree or relevant experience.
- Strong background in automation technology.
- Programming skills in C, PLC, HMI, and SCADA.
- Effective communication and interpersonal skills.
- Organizational and problem-solving abilities.
- Spanish language proficiency desired.
- Travel required (at least 50%).
We Offer:
- Competitive compensation package.
- Opportunities for growth and development.
- Comprehensive benefits, including medical, dental, and vision insurance.
- Paid time off and holidays.
- Flexible work arrangements, including telework options.
