What are the responsibilities and job description for the Administrative Supervisor position at InterMed, P.A.?
Job Description
Job Description
ESSENTIAL FUNCTIONS
Directly supervises non-clinical personnel (medical receptionists and health unit coordinators) including :
continuously improving and conducting departmental new employee onboarding
prioritizing workloads,
managing the daily and master staffing schedule,
addressing employee concerns,
mentoring and counseling staff to include initiating Performance Improvement plans
supporting team members development
assuring adequate staffing levels
coordinating and conducting regular staff meetings
Fosters a culture of continuous improvement
Fosters intra and interdepartmental support and collaboration
Collaborates with Practice Manager on evaluating workloads and determining staffing needs
Acts as an IT Super User to facilitate initial troubleshooting of systems issues and training of EMR for administrative workflows
Provides coverage for medical receptionist and health unit coordinator roles as needed
Responds to non-clinical patient complaints in a professional manner
Ability to prioritize team workload and utilize independent decision making aligned with administrative
Maintains standard work for all administrative
Prepares and manages patient communications supporting practice
Acts as liaison to business office / shared services departments such as credentialing billing, and HIM
Prepares documentation in relationship to credentialing and
Initiates tickets for IT / Facilities support and tracks progress until the issue is resolved.
Supports all other projects assigned by the Practice Manager and / or Department Chief.
JOB REQUIREMENTS
Associate’s degree is required. Bachelor’s degree preferred.
Supervision experience is preferred
Medical office environment experience preferred
Proficiency in Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) is required as well as the ability to quickly learn and retain knowledge of how to use the electronic medical
Excellent professional judgment and decision-making
Excellent communication skills both oral and
Ability to foster a collaborative team
Ability to prioritize, organize, and plan work
Able to handle sensitive information and maintain
Ability to make decisions using sound
Committed to excellence in customer service and clinical care.
Full Time Position
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and / or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
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