ESSENTIAL FUNCTIONS

• Directly supervises non-clinical personnel (medical receptionists and health unit coordinators) including:
  • continuously improving and conducting departmental new employee onboarding
  • prioritizing workloads,
  • managing the daily and master staffing schedule,
  • addressing employee concerns,
  • mentoring and counseling staff to include initiating Performance Improvement plans
  • supporting team members development
  • assuring adequate staffing levels
  • coordinating and conducting regular staff meetings
• Fosters a culture of continuous improvement
• Fosters intra and interdepartmental support and collaboration
• Collaborates with Practice Manager on evaluating workloads and determining staffing needs
• Acts as an IT Super User to facilitate initial troubleshooting of systems issues and training of EMR for administrative workflows
• Provides coverage for medical receptionist and health unit coordinator roles as needed
• Responds to non-clinical patient complaints in a professional manner
• Ability to prioritize team workload and utilize independent decision making aligned with administrative
• Maintains standard work for all administrative
• Prepares and manages patient communications supporting practice
• Acts as liaison to business office/shared services departments such as credentialing billing, and HIM
• Prepares documentation in relationship to credentialing and
• Initiates tickets for IT/Facilities support and tracks progress until the issue is resolved.
• Supports all other projects assigned by the Practice Manager and/or Department Chief.

JOB REQUIREMENTS

• Associate’s degree is required. Bachelor’s degree preferred.
• Supervision experience is preferred
• Medical office environment experience preferred
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) is required as well as the ability to quickly learn and retain knowledge of how to use the electronic medical
• Excellent professional judgment and decision-making
• Excellent communication skills both oral and
• Ability to foster a collaborative team
• Ability to prioritize, organize, and plan work
• Able to handle sensitive information and maintain
• Ability to make decisions using sound
• Committed to excellence in customer service and clinical care.

Full Time Position

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.