New Patient Services Rep - Pediatrics

ESSENTIAL FUNCTIONS 

Facilitates the intake of all new patients to the pediatric practice, including Newborns, internal transfers, and new pediatric patients to InterMed. 

• Discuss relevant history with prospective patients and answer their questions about the practice.
• Maintains extensive knowledge of all Pediatrics providers’ panel & clinic access, scheduling preferences, compatible insurance plans, and standard visit schedule.
• Maintains good working relationships with team members across all sites.
• Provide patients/family members with appropriate education, instruction, and/or paperwork.
• Schedules patient visits for newborns, transfers, and all new patients to the practice.
• Schedules new patients for appointments with the lactation department.
• Works with HIM Dept to request outside records.
• Follows up on the status of ROI and appts.
• Maintains tracking spreadsheets of new patients and prenatal inquiries.
• Reviews electronic medical records system for duplicate accounts.
• Welcomes and assists new clients: Answers phone calls, triages and schedules appointments, returns voicemails and provides a warm professional welcome to clients upon arrival.
• Gathers patient information: Collects personal details, medical history, insurance information, and other relevant data through interviews and intake forms.
• Utilizes Epic to populate new patient charts.
• Verifies insurance coverage: Checks eligibility and benefits for each patient's insurance plan.
• Completes intake paperwork: Ensures all necessary forms are filled out accurately and completely.
• Data Collection and Management: Inputs patient information into electronic medical records systems, maintains patient database, and assists with departmental panel management.
• Eligibility screening: Determines if a client qualifies for services based on criteria set by the organization.
• Facilitates referrals: Assess client needs and facilitates connections to appropriate internal or external services.
• Maintains patient records: Organizes and updates client files to ensure confidentiality and accessibility.
• Schedules appointments: Coordinates appointments for all clients, ensuring efficient scheduling based on department-specific needs and availability.
• Responds to inquiries: Provides information and support by addressing client questions, explaining policies and procedures, and assisting with service selection based on individual needs.
• Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
• Perform other duties to support the mission, vision and values of InterMed. 

Assist site point-people with finding aging pediatrics patients a new physician within InterMed

• Create Letters and document progress in charts

Count and maintain daily access reports for all providers and report to mgmt.

Understand/utilize all electronic and computer systems including basic trouble shooting.

Collaborate and communicate with providers, staff, and management.

Act as backup to Medical Receptionists.

• Greet incoming patients using friendly, respectful communication
• Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
• Accept patient payments and document accordingly

• Greet incoming patients using friendly, respectful communication
• Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
• Accept patient payments and document accordingly

• Notify clinical staff that patient has arrived via the EMR
• Make patient aware of any unusual delay in their appointment time
• Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
• Be familiar with forms necessary for patient appointments

• To include printing, assembling, and mailing patient packets

• Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
• Ability to prioritize telephone encounters
• Monitor automated confirmation calls and update EMR
• Flexibility and willingness to work as a team member
• Proficient with Windows based computer applications

• Accurate transcribing and data entry skills
• Excellent typing and accurate documentation of patient encounter 

Additional duties as requested by Administrative Assistant Lead, Clinical Coordinators, Practice Manager and other management staff.

JOB QUALIFICATIONS

• Prior medical office experience required. (change to required)
• Understanding of medical terminology preferred.
• Excellent professional judgment, phone skills and decision-making ability.
• Professional appearance and approach.
• Flexibility and willingness to work as a team member.
• Must be able to prioritize and handle multiple tasks.
• Forthright and clear communication skills.
• Ability to use independent judgment and pay attention to detail.
• Ability to interact well with physicians, Mid-level providers, patients, patient family members, and co-workers.
• Willing to work with others to accomplished shared objectives and goals
• Compassion and empathy
• Strong organizational skills
• Proficiency with Windows based computer applications

SCHEDULE

Full Time

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.