Member Enrollment Coordinator II or III

Job Description:

Schedule:

Monday-Friday, generally business hours between 7am – 7pm (this is flexible, depending on needs of the organization and the caregiver). This is a remote role

Job Essentials:

Uses analytical skills to troubleshoot and resolve complex eligibility or billing discrepancies and questions. Provides support and expertise for two or more lines of business and/or business processes. Serves as mentor and trainer for team members. Assists and provides feedback on testing of new applications or changes to existing system. Reviews query logic and updates system workflow documentation.

Minimum Qualifications

• Demonstrated experience working with or tracking various pieces of eligibility information, benefit information, or employee data.
• Demonstrated customer service experience.
• Demonstrated strong organizational skills and attention to detail; ability to resolve conflicts and problem solve.
• Intermediate to advanced skills with MS Office Software including Excel spreadsheets, Word documents, and Access databases.
• Intermediate knowledge of enrollment and eligibility functions.

Preferred Qualifications

• Functions well in difficult situations including conflict resolution in a team environment.
• Strong knowledge of Facets or eligibility systems.
• Experience with Federal and State regulations which govern SelectHealth policies and procedures.
• Intermediate to Advanced knowledge of enrollment reconciliation processes.
• Communication: verbal/non-verbal/written
• Customer Service
• Time Management
• Organization
• Analytical Thinking
• Attention to detail
• Problem Solving
• Computer Products
• Government Regulations
• State Laws
• Company Policies
• Adaptability
  Leadership
• Positivity
• Adaptability
• Self-Motivation
• Training and Development
• Structured Query Language (SQL)

Physical Requirements:

Interact with others requiring the emInteract with others requiring the employee to communicate information.
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Operate computers and other office equipment requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado and Montana based caregivers.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.