Parts Counter Sales Representative

• Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, and communicating backorders to customers and technicians.  
• Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.  
• Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery. 
• Places routine stock and emergency orders with external suppliers.  
• Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture. 
• Processes outbound orders from picking to packing for customers and technicians. 
• Performs routine inventories of customer consignments to accurately charge shortages. 
• Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed. 
• Resolves customer complaints and issues with a high degree of customer service. 
• Processes remanufactured cores to obtain credit from suppliers. 
• Assists the Sales Department with parts requests. 
• Receives and fills both online and telephone orders for parts. 
• Solicits new and existing accounts by phone. 
• Reads catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices. 
• Receives payment and/or obtains credit authorization. 
• Advises customers/technicians on substitution or modification of parts when identical replacements are not available. 
• Examines returned parts for defects, and exchanges defective parts or refunds money. 
• Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes. 
• Performs follow-up sales calls with customers to ensure product satisfaction is met. 
• Contacts new and existing customers to meet and surpass goals for the Parts Department. 
• Maximizes customer sales potential by examining parts usage and providing advice on parts stocking based on lead times, consumables, maintenance type, application etc. 
• Establishes regular communication with managers to resolve any ongoing issues with customers. 
• Promotes and sells equipment and service products to customers, generating increased revenue. 
• Maintains professionalism on the job at all times. 
• Is reliable and punctual in reporting for work as scheduled. 
• Performs other duties of a similar nature as required. 

• High School Diploma or equivalent. Associate’s Degree preferred but not required. 
• Two or more years of experience in a material handling or automotive industry preferred but not required.
• Must have previous customer service experience, including strong verbal and written communication skills. 
• Proficiency in Microsoft Office suite.  
• Is knowledgeable of use and features of various parts, based on knowledge of machines or equipment.    
• Must be able to push, pull, lift 50 lbs., twist, walk throughout the shop and warehouse, climb ladders, climb stairs     
• Ability to work independently and to effectively prioritize demands and execute tasks. 
• Keen attention to detail. 
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner. 
• Fast paced environment, multi-tasking skills required. 

Salary : $20 - $23