Medical Office Receptionist

Job Description

Whether you are brand new to the medical field or an experienced healthcare professional, this is a great time to be at our growing practice!

Every day we strive to define ourselves as the medical practice of choice in the Anchorage/JBER area and we are currently looking for new members of our team! The medical providers, clinic staff, and front office staff will look to this new member to collaboratively provide our patients with the best care and experience possible. Every member of our team is critical to achieving this.

Front Desk Receptionist

We are currently looking to fill a position in our Front Office. Our front office staff members are our front lines. They are the first to answer the phones, schedule appointments, collect payments, and ensure that every patient is acknowledged and welcomed with the utmost professionalism and customer service. First impressions are often found at the front desk, and our aim is to ensure that quality, compassion, and competence is provided to our patients at every single visit with us.

This is a full time position. Hours will typically be Monday-Friday, with an established schedule ranging from 7:30am to 5:30pm. (This position requires flexibility to adjust work schedule to meet the demands of the practice and all employees must complete/pass criminal background check and drug screen prior to hire). *On occasion, this role will be required to travel to our Wasilla office location on Saturdays, so schedule flexibility is needed.

Position Performance Requirements:

Knowledge:

• Knowledge of medical terminology and basic insurance practices.
• Ability to keep up with high call volumes during clinic hours
• Knowledge of computer programs and applications.
• Knowledge of grammar, spelling, and punctuation to type, review and edit reports, documentation and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.

Skills:

• Skill in operating office equipment.
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Skill in gathering, interpreting, and reporting insurance information (data entry).
• Skill in trouble-shooting insurance issues and resolving appropriately.

Abilities:

• Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, Word, PowerPoint, e-mail and Internet.
• Ability to operate multi-line phone system and route calls/tasks appropriately to needed departments.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to be congenial, calm and effective under pressure.
• Ability to deal effectively with angry and upset patients.
• Ability to deal effectively with and resolve conflict situations.
• Ability to communicate and interact diplomatically and politely with patients, the public and co-workers.
• Ability to use the English language both orally and in writing.
• Ability to read and follow written instructions.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to interpret and understand insurance benefits and reimbursement.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to communicate clearly and professionally.
• Ability to work with little supervision.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Required Education: High school diploma or GED.

Experience: A preferred minimum of one year of administrative experience in a medical office, including experience with insurance pre-authorization and patient collections. Experience with high call volume is a plus!

We offer competitive benefits and salary.

In your cover letter, tell us how you would be a good fit for what we are looking for.

Job Type: Full-time

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Gastroenterology

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Microsoft Excel: 1 year (Required)
• Microsoft Word: 1 year (Required)
• Microsoft Powerpoint: 1 year (Required)
• Microsoft Outlook: 1 year (Required)
• EHR systems: 1 year (Required)

Ability to Relocate:

• Anchorage, AK 99508: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $24