Customer Service Representative - Supply Chain

Who we are 

Lesaffre is a key global player in the fermentation of microorganisms (yeasts and bacteria) for baking, taste, healthcare and industrial biotechnology. This story began more than 170 years ago in northern France, and, thanks to our pioneer spirit and our innovative approach, we are constantly developing. 

Lesaffre's global presence includes 11,000 employees from 96 nationalities and a 3-billion euro turnover. We work with customers, partners and researchers to develop essential nutrients and bio actives that strengthen human health, optimize animal well-being and improve plant nutrition. 

Our Core Values: Passion, respect, trust, entrepreneurship, and humility  

What we offer  

• The opportunity to represent a passionate organization focused on innovation and sustainability 
• A competitive 401K plan, affordable benefits starting on day 1 of employment, and 12 paid holidays  
• The ability to utilize your experience and knowledge to make a real impact  
• Opportunities for continuous growth within your role and across business units  

What you bring to the table 

As our Customer Service Representative, you'll be the superhero ensuring Lesaffre's industry-leading products are delivered to our customers with perfect precision. Leveraging your expertise in sales order management, you'll be the go-to subject matter expert, interfacing directly with clients, entering and tracking orders, and resolving any service issues that arise. But your impact won't stop there - you'll also collaborate closely with our Sales, Logistics, and Operations teams to guarantee our customers receive the best possible experience, every time.

Equipped with a keen eye for detail and a passion for continuous improvement, you'll participate in initiatives to streamline processes and enhance efficiency. Whether you're investigating root causes or applying Lean/Six Sigma methodologies, your problem-solving prowess will be instrumental in elevating our customer service to new heights.

If you thrive on the challenge of exceeding expectations and transforming the way the world experiences our products, we want you to join our team and unleash your customer service superpowers. Apply now and get ready to make your mark.

What you’ll do as a Customer Service Representative

•  Provide positive and proactive customer service into two separate business units, Red Star Yeast, LLC. and Lesaffre Corporation
•  Receive and initiate communications with customers regarding sale of products, shipments of products, product inquiries
•  Own customer order entry and fulfillment process; receive orders, review orders, and verify pricing, enter orders, close orders
•  Process credits and returns in accordance of BRC and company policies
•  Maintain customer accounts and ensure accurate data within accounts
•  Assist in maintaining proper customer pricing to maintain accuracy for customer invoicing
•  Manage and coordinate different workflows with internal & external departments, Sales, Finance, Quality Assurance, and Technical Services
•  Collaborate in managing inventory such as insuring proper rotation of product, working with production, and purchasing departments ensure timely product flow
•  Manage customer complaints by collecting data, establishing facts & entering data and documentation into CRM system (Salesforce) for further root cause evaluation
•  Work with QA and Sales to provide technical data or other requested documentation and samples if applicable
•  Work in collaboration with Logistics to schedule trucks and track shipments
•  Knowledge of exporting shipments and to provide necessary documentation for international shipments
•  Other duties as assigned

Required qualifications:  

•  Bachelor’s degree or equivalent years of experience
•  2 or more years of related business or customer service experience
•  Knowledge of Microsoft office tools such as Excel, Word, Outlook, and PowerPoint
•  Strong knowledge of an ERP system, preferably with SAP or Oracle

Preferred qualifications: 

•  Supply chain knowledge or experience preferred

Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.