What are the responsibilities and job description for the Operations Supervisor- MUST RESIDE NEAR OWNINGS MILLS, MD position at Internal Opportunities?
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In oover 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
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Key Functions/ Basic Duties: |
Manage and ensure that all operational job functions are performed in accordance with standard operating procedures and meet contractual obligations. Manage and effectively use corporate and project resources. Create comprehensive training plans and deliver training to staff members. Maintain professional demeanor in appearance, conduct, and workplace relationships, and strive to lead by example. Consult appropriately with stakeholders regarding project changes and decisions. Communicate changes and decisions appropriately with staff and stakeholders. Perform related duties as assigned. |
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Additional Duties: |
Knowledge of: Company organization, operations, policies, and objectives; Policies and procedures involved in SDU payment processing; Child Support Enforcement policies related to payment processing; Thorough working knowledge of both the State child support system and the SMART System; Principles and practices of supervision; Technical aspects of field of specialty; Strong oral and written communications skills; Modern office practices, procedures, and equipment; and Interpersonal skills using tact, patience, and courtesy. Ability to: Organize and prioritize workflow; Work under pressure and maintain a positive attitude; Exercise discretion and good judgment in problem resolution; Display professionalism in communications, conduct, and appearance; Interact effectively with others in the workplace; Maintain an effective working relationship with State staff and other contacts; Work as a team member to complete assignments, goals, and deadlines; Go the extra mile when necessary to get the job done; Handle multiple tasks and prioritize accordingly while meeting required deadlines; Lead and direct a diverse group of people under stressful conditions; and Be available to work extended and flexible schedules as requested by management. |
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Education and/ or Experience: |
Must have at a minimum a two year college degree in business or a related field, or equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work. At least two years prior experience in a supervisory position. |
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Language Skills: |
Must be fluent in English. |
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Computer Skills: |
Must be proficient in data entry skills including keyboard, mouse, and 10 key pad. Basic knowledge of Microsoft Windows and a working knowledge of Microsoft Excel. |
This position is full-time and on-site.
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
