What are the responsibilities and job description for the System Administrator I position at International Bank of Commerce?
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type : Full time
This is an in-office position.
Department :
867 Systems Administration
Job Summary :
System Administrators upgrade, maintain, upgrade and provide support for software, hardware and operating system's for IBC's information systems. Administration team members need to be able to understand, diagnose, escalate and resolve information system issues quickly including support outside normal bank business hours. The provide support for escalated issues for desktop, help desk and IBC business units. The individual will professionally communicate technical concerns and solutions to peers, end users and management with varying degrees of technical knowledge. Systems Administrators will work with Engineers and Tier II Administrators to monitor and maintain our system infrastructure including server operating systems, Active Directory, data center hardware, and data backup systems.
Job Description :
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
- Responsible for the maintenance, configuration and reliable operation of computer systems, network servers, and virtualization.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Provide user identity and access management, server administration and application administration for end users for MS windows, MS Exchange, O365, and various software applications
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Provides escalation support for Service Desk helpdesk efforts and desktop support for PC tech, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Provide technical support to all IBC business units
- Excellent communication of technical concerns and solutions to peers, end users and management with varying degrees of technical knowledge.
- Works with Engineers and Tier II Administrators to monitor and maintain our system infrastructure including server operating systems, Active Directory, data center equipment and data backups.
- Oher duties as assigned
SKILLS
EDUCATION & KNOWLEDGE
