What are the responsibilities and job description for the Intern- IT Helpdesk position at International Business & Technical Consultants?
Overview :
IBTCI is seeking an Intern - IT Helpdesk to provide help desk and troubleshooting support in our Information Technology Department. This position will report to the Director of Information Technology or his designee. Though the position is currently held remotely, the successful candidate will be expected to work 2 days in our headquarters in Vienna, VA, and our satellite office in Washington,
Responsibilities
Essential Duties / Tasks and Responsibilities :
- Perform installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and peripheral devices.
- Serve as an initial point of contact for all technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problems.
- Install, configure, and maintain personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related devices.
- Manage and maintain inventory for all IT equipment.
- Perform software and hardware application installation and upgrades.
- Other duties as assigned.
Qualifications
Minimum Requirements :
Education : Associate degree in Information Technology, Computer Science, or relevant related field or Equivalent IT certifications.
Preferred Knowledge, Skills and Abilities :
Working Environment : Work is typically performed in an office environment. Currently, the company is allowing for hybrid work in the District of Columbia, Maryland, and Virginia (DMV) area. This can be updated by the company.
Physical Requirements : This is largely a sedentary position that required the ability to speak, hear, see, and lift small objects up to 20 lbs.
Supervisory Responsibility : This position does not have supervisory responsibilities.
Travel : Local travel including time spent in our satellite office in Washington,
Work Authorization : The candidate must be authorized to work in the
Pay Transparency Statement : We are dedicated to ensuring a thoughtful, compliant, and equitable approach to employment compensation. Our commitment includes conducting a comprehensive salary analysis that considers individual skill sets, qualifications, business needs, internal compensation data, and industry and labor market surveys. The anticipated pay range for this position is 16 USD to 18 USD per hour.
Benefits (Applicable to Employees only, eligibility may vary for part-time employees) :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary : $16 - $18