What are the responsibilities and job description for the Account Manager - FEO&M - Client Intimacy & Customer Advocacy position at International Executive Service Corps?
Account Manager – Facilities Engineering Operations and Maintenance (Client Intimacy & Customer Advocacy)
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Job Overview : The Account Manager for Facilities Engineering Operations and Maintenance (FEO&M) is responsible for fostering strong client relationships and acting as a customer advocate to ensure the quality of services provided by MC Dean meets or exceeds contract performance standards. This role requires a deep understanding of facilities engineering, exceptional communication skills, and a commitment to client satisfaction.
Key Responsibilities :
- Client Relationship Management :
- Build and maintain strong, long-term relationships with clients to understand their needs, expectations, and business objectives.
- Serve as the primary point of contact for clients, ensuring consistent and open communication.
- Conduct regular client meetings to review service performance, address concerns, and identify opportunities for improvement.
- Quality Assurance and Compliance :
- Ensure all services delivered by MC Dean meet the contractual performance standards and client expectations.
- Develop and implement quality control processes to monitor and evaluate the effectiveness of service delivery.
- Conduct regular audits and inspections of facilities to ensure compliance with industry standards and regulations.
- Customer Advocacy :
- Act as a client advocate within MC Dean, ensuring client needs and concerns are communicated to the relevant teams.
- Work collaboratively with internal teams to resolve client issues promptly and effectively.
- Provide feedback to service delivery teams to improve processes and enhance client satisfaction.
- Contract Management :
- Oversee contract performance and ensure all contractual obligations are met.
- Identify and manage contract renewals, modifications, and extensions.
- Prepare and present regular performance reports to clients, highlighting key metrics and service achievements.
- Continuous Improvement :
- Identify opportunities for service improvement and innovation to enhance client satisfaction.
- Lead initiatives to implement best practices and improve operational efficiency.
- Stay current with industry trends and emerging technologies to recommend enhancements to service delivery.
- Business Development :
- Identify opportunities to expand MC Dean’s services within existing client accounts.
- Support business development activities by providing insights into client needs and potential service offerings.
- Assist in the preparation of proposals and presentations for new business opportunities.
Qualifications :
Working Conditions :
We offer an excellent benefits package including :
Pay range : $101,475 - $162,360
Abilities :
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Salary : $101,475 - $162,360
