What are the responsibilities and job description for the Jewelry Television - Customer Care At-Home Live Chat Agent Job at International position at International Executive Service Corps?
Jewelry Television - Customer Care At-Home Live Chat Agent
Location : JTV Knoxville - Parkside
Job Code : JTVLIVECHATAGENT
of openings : 8
Brief Description :
Representatives will provide JTV.com customers both sales and customer experience support via live chat format. If you are a friendly, self-directed person, join the Chat team and help customers through our online channels, JTV.com and JTV Go.
Detailed Description :
- Live Chat Representatives will focus on moving visitors past the point of browsing to engaging in sales dialogue.
- Representatives will establish and nurture prospective customer relationships to achieve sales goals.
- Successful agents must be able to organize, plan and execute tele-sales activities.
- Representatives will be responsible for providing both sales and customer experience support via live chat.
Job Requirements :
Desired Skills :
Employee Benefits :
Overview :
Jewelry Television (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 30-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry-leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction, the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015.
Jewelry Television (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Jewelry Television (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television (JTV) participates in the Tennessee Drug-Free Workplace Program.
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