Jewelry Television - 1st Shift At-Home Customer Service Representatives - Open I

Jewelry Television - Open Interviews - 1st Shift At-Home Customer Service Representatives

Jewelry Television will be hosting open interviews on March 4th, 2025, from 2pm-6pm for a limited number of full-time 1st Shift At-Home Customer Service Representatives on Tuesday, at our 9600 Parkside Drive Knoxville, Tennessee headquarters.

All applicants who wish to attend are encouraged to apply for this position online at jtv.com / careers. If you would like to reserve an interview time prior to this date or have any questions, please call 800-913-8114 Monday - Friday between 10am - 10pm to speak with a hiring manager.

As a Jewelry Television At-Home Customer Care Service Representative, your focus would be directly dedicated to delivering exceptional customer service to each of our highly valued customers.

Date :

Tuesday, March 4, 2025

Open Interviews Time :

2 : 00pm - 6 : 00pm

Location : Jewelry Television

9600 Parkside Drive

Knoxville, Tennessee 37922

Training for this position will be held at the 9600 Parkside Drive (Knoxville, TN) campus location and will consist of 3 weeks of in-person training. High speed internet is a requirement of this position. Must be a resident of Tennessee.

Shifts Available

10 : 00am - 6 : 30pm

11 : 00am - 7 : 30pm

Responsibilities :

Answers and responds to incoming customer calls with a high degree of courtesy and professionalism

Represents JTV in a positive manner by exercising sound judgment and acting responsibly in the customer's and the company's best interest

Assists customers in purchasing items from a live television show

Creates new customer accounts and updates existing customer account information

Educates customers about multiple JTV products and services to include : methods of payment, shipping options, and return policies.

Requirements : Friendly

Willing to provide outstanding customer service

Excellent telephone skills

Proficient computer, data entry, and online navigation skills

Must have weekend and holiday availability

JTV Perks : Weekly pay periods

At-home working environment

Outstanding employee benefit program with medical, dental and vision coverage available

401(k) matching contributions

Generous personal / vacation accrual policy

Exceptional employee discount on JTV product

24-hour private Fitness Center for all JTV employees and their immediate family (Knoxville Campus)

Our employee park features a Walking Trail, Frisbee Golf, Pickleball, Volleyball and MORE! (Knoxville Campus)

Overview :

Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 30 year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company's website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer's Top 500 list for 2015.

Jewelry Television® (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Jewelry Television® (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television® (JTV) participates in the Tennessee Drug-Free Workplace Program.