Engagement Director

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Engagement Director

Requisition Number: 55387

Location:

Houston, TX, US, 77002

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About The Role

The Engagement Director’s role is to strategically and tactically manage the business engagement process and develop an engagement approach that strikes the right balance between organizational growth and corporate clients’ requirements. The role will oversee the day-to-day relationships with clients served, providing thoughtful and pragmatic leadership with an innovative perspective and focuses on creating high-value engagements, primarily with High Tech companies.

The incumbent will work collaboratively across the Account Management, Business Development, Products & Solutions, and Delivery teams to develop and lead the business development efforts for the regional Practice. Also, ensure the success and satisfaction of client relationships, involving in all aspects of solutions life cycle.

As a result, the role is expected to actively acquire client engagements for the Practice and identify cross-sell and up-sell opportunities across the entire suite of International SOS Consulting products and solutions.

As such the role will be incentivised on the overall growth performance for the Practice as well as carry an ambitious individual new business/engagements target

Geographical Scope: Central & Gulf States Region

Vertical Scope: Oil and Gas, Offshore and Engineering, Procurement and Construction (EPC)

This is a full-time Monday to Friday 8:00 am until 5:00 pm role based out of our Houston office. Thursdays/Fridays are remote/work from home days. There is a travel requirement of up to 30% of the time.

Key Responsibilities

Leadership and Management

• Execute the overall management responsibility around the business engagement process and develop the engagement approach for all regional clients of the Consulting business.
• Provide advice and guidance on how to improve customer engagement and develop lasting relationships.
• Work closely with the project team and ensure consistent and good working relationships exist.
• Work closely with the business to ensure alignment of the Consulting regional practice regarding existing and planned commitments.
• Ensure tight control of capability pipeline and proper resource management with strong communication across the team.
• Ensure development of program management capability and skills across the team.
  
  

Business Development

• Work closely with Sales and Account Managers across the relevant regions to identify Consulting opportunities for the Practice
• Work with the Sales and Account management teams to understand the unique requirements for each solution vs. verticals and jointly with account managers develop strategy to further penetrate accounts.
• Successfully identify, develop and close business opportunities and the profitable management of projects and contracts, from inception to completion. With a focus on strategic, larger engagements for key and strategic accounts.
• Seek opportunities to upsell and cross-sell products and services or support cross-border opportunities that may arise as a result of the engagements
• Support regional Sales to review and analyze RFPs, RFIs, RFQs to understand services requirements
• Organize weekly and monthly internal meetings with key Sales and service delivery stakeholders to review pipeline and on-going engagements.
  
  

Client Engagement & Solutions & Tendering

• Lead the discovery process, conducting business evaluation and gap analysis vs existing/prior solutions to understand feasibility and relevancy of the possible solutions to clients.
• Attend meetings with Prospects and Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to defining a solution
• Support Sales and Health Consultant or Medical Director to structure scope of services in line with Group solutions and client priorities
• Help write proposals for complex solutions using standard Health Consulting templates / guidelines or developing bespoke content for client proposals.
• In liaison with Major Projects team, help to define effort and cost estimates for each solution and author SOWs, help in pricing services for client projects.
• Meet proposal deadline by establishing priorities and manage tenders
• Provide implementation methodology and process related information to prospects during the sales process (after validation with respective Group capabilities)
• Refine templates used for creating proposals based on industry best practices
• For complex solutions, work closely with Group capabilities and act as lead to get their input re. delivery process, resourcing and turnaround that will be required to develop integrated delivery
• Provide Consulting & Solutions team with market information and service trends
• Evaluate and execute client engagement business analysis by working closely with clients in identifying, understanding, and meeting their specific needs.
• Identify and assist with the development of new product concepts that a client centric.
• Work collaboratively across the Sales, Product & Solutions, and Delivery teams to develop and guide the business development strategy of the Consulting business.
  
  

Solutions Delivery & Quality (i.e. service delivery)

• Support the overall client experience with the Central Gulf business and the products and services it provides.
• As required, assist the programmeprogram management team in implementing services, plan projects effectively and access Central Gulf Consulting services.
• Assist with resolve customer complaints and issues in a timely manner.
• Develop the engagement approach, and support with the technical and operational strategy including to met client contract milestones.
  
  

Legal, Regulatory and Compliance

• Ensure that contract terms and conditions are met and manage the contractual aspects of the services provided by the Central Gulf Europe Consulting business.
• Scheduling and preparing quarterly reviews to set objectives and identify shortfalls in customer engagement.
  
  

About You

Required Skills and Knowledge

• A people person with effective leadership, management and interpersonal skills;
• Must possess strong communication skills to interact effectively with various stakeholders such as customers, sponsors, senior management, project managers, project team members, engagement managers, suppliers, and other program stakeholders;
• Ability to work under pressure and manage multiple clients and projects;
• Customer-oriented approach;
• Strong leadership and management skills;
• Excellent interpersonal skills (written and verbal);
• Demonstrated ability to collaborate, problem-solve, develop strong relationships, influence decisions and manage change;
• Must be able to initiate and work effectively through others with limited supervision to drive results;
• Project and change management experience;
• Strong command of excel and numerical skills a must.
  
  

Required Competencies

• Detail and goal-oriented;
• Proven critical thinking and problem-solving skills;
• Ability to lead through influence and others;
• Ability to collaborate, co-operate, and network effectively within a demanding, culturally diverse, matrix organization.
  
  

Required Work Experience

• 10 years of working experience of which 3 years working in a similar capacity within sales, customer service, project management, and/or consulting;
• Proven project management and customer service experience;
• Proficiency in Microsoft Office and customer relationship management (CRM) software;
• Experience within the service industry (preferred).
  
  

Required Qualifications

• Bachelor’s degree in related field;
• Project management certification desired (e.g. CSM, APM, PMBOK etc.).
  
  

Required Languages

• English (fluent, business, both oral and written);
• Additional language relevant to location (advantageous).
  
  

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Nearest Major Market: Houston

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