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IPMI Operations Manager

International Medical Group
Cardiff, AL Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/5/2025


Here at IMG we are pleased to announce that we are looking for a IPMI Service Delivery Manager working on a Hybrid or Remote Basis reporting out of our Cardiff Office on a permanent contract working 37.5 hours a week Monday to Friday with a competitive salary of £50,000 - £60,000 (Depending on Experience)

As a IPMI Service Delivery Manager, you will manage and oversee the end-to-end service delivery for our International Private Medical Insurance (IPMI) products, to ensure that business and regulatory needs are being met.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. 

You would be responsible for the overall accountability of Service Delivery from supporting sales, inception of new policies, manage the lifecycle of a policy and all service delivery aspects inclusive of claims management. In addition you would also be responsible for service delivery efficiency and employee retention. Being a service manager, you play an essential role in customer relations by providing efficient problem-solving and building lasting relationships. 

This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

What does a day in the life of a IPMI Service Delivery Manager look like:

  • Work closely with the Commercial team to support business development.
  • Collaborate with Underwriting and Premium Accounting to administrate policy inception.
  • Manage policy changes through the lifecycle of a policy.
  • Manage policy renewals, cancellations, and any other customer product needs.
  • Establishing and improving claims handling and resolution strategies.
  • Manage and Monitor Claims team to ensure prompt, fair and accurate claims processing.
  • Manage typical Claims functions included but not limited to claims creation, preauthorisation, administration, settlement, fraud, and payment to insureds and providers.
  • Multi-channel Contact Centre to support customer’s needs.
  • Working jointly with commercial team and producers to resolve consumer need.
  • Lead, mentor, and manage a team with diverse functions to ensure quality, consistency, and efficiency,
  • Provide training and development opportunities to team members.
  • Ensure appropriate staffing levels, effective performance management, and motivation of staff.
  • Inspire and lead team to provide exceptional customer service with a tight control of expenses and loss ratio.


 What We`re Looking for: 

  • 5 to 10 years experience in a similar role in the insurance industry.
  • Strong knowledge of insurance claims management.
  • Proficiency in claims and policy management software and databases.
  • Excellent leadership and team management skills.
  • Assertiveness and ability to quickly adapt strategies to succeed in a fast-changing environment.
  • Strong work ethic and the initiative and ability to work independently or in a team environment.
  • Attention to detail and good listening skills.
  • Outstanding communication and customer service skills.
  • Enthusiastic, self-motivated with a ‘can do’ attitude.
  • Experience in working within the IPMI industry (Advantageous) 


 What do we offer: 

  • Hybrid / Remote Working
  • Competitive Salary of £50,000 - £60,000 (Depending on Experience)
  • 10% Bonus (KPI`S Must be met)
  • We promote internally as much as possible 
  • Diverse workforce 
  • Summer and Christmas Parties 
  • Birthday Day Off 
  • Bupa Dental Insurance 
  • Healthshield Cash Plan 
  • Travel Insurance 
  • 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days 
  • Christmas Eve Off 
  • Surprise events for overachieving employees - such as tickets to Beyonce etc 
  • Employee of the month/year awards 
  • 2 volunteer days a year 

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Salary : $50,000 - $60,000

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