What are the responsibilities and job description for the Assistant Operations Manager position at International Mountain Guides?
About International Mountain Guides (IMG)
Founded in 1986, International Mountain Guides (IMG) is one of the most established international guide services in the United States. IMG has successfully led hundreds of expeditions across all seven continents. Our mission is to provide exceptional experiences for our clients, and the fact that many return to climb with us again speaks to our commitment to excellence.
Position Overview
The Assistant Operations Manager plays a vital role in managing IMG’s headquarters (HQ) operations, ensuring seamless logistics and an outstanding experience for climbers arriving to summit Mount Rainier. This role supports clients, guides, partners, and staff by overseeing the retail store, gear rental process, and facility maintenance.
The Assistant Operations Manager is expected to be highly energetic, detail-oriented, and proactive, with strong communication and organizational skills. A customer-service mindset is essential, along with the ability to multitask in a fast-paced environment.
Key Responsibilities
Operations & Logistics Management
- Oversee and coordinate all logistics for Rainier climbs, ensuring smooth operations.
- Manage rental gear inventory, maintenance, and distribution, ensuring all equipment is in optimal condition.
- Supervise and maintain IMG headquarters grounds and facilities, including cleanliness, security, and organization.
- Serve as the primary radio point of contact for climbers in the field.
- Assist guides with group gear preparation, compliance documentation, and NPS (National Park Service) regulations.
- Assist in vehicle and trailer maintenance to ensure safe transport of climbers and equipment.
- Facilitate relationships with Mt. Rainier Park Rangers and other key stakeholders.
Retail & Customer Service
- Manage retail store operations, including inventory, merchandising, and Point-of-Sale (POS) system management.
- Collaborate with vendors and suppliers to stock the retail store and manage special orders.
- Design and order IMG-branded merchandise for sale.
- Provide client support before and after each program, including gear rentals, registration assistance, and hospitality services.
- Maintain a high standard of customer service by addressing client inquiries, assisting with logistics, and ensuring a seamless experience.
Equipment & Food Management
- Oversee rental gear procurement, storage, fitting, repair, and cleaning to ensure all climbers are properly outfitted.
- Manage the end-of-season sale of rental equipment as needed.
- Develop menus and oversee food procurement and packing for all programs.
- Maintain group gear inventory, including tents, ropes, stoves, and other essential equipment.
Additional Duties
- Support seasonal and full-time staff as needed.
- Perform other tasks as assigned by the General Manager.
Qualifications & Requirements
- 2-5 years of experience in retail management, operations, or a related field.
- Demonstrated customer service experience with a track record of success.
- Sales experience in an outdoor or retail environment is a plus.
- Excellent communication, interpersonal, and organizational skills.
- Ability to thrive in a fast-paced, multi-tasking environment.
- Strong knowledge of outdoor gear and equipment is preferred.
- Personal climbing experience (mountaineering and/or rock climbing) is preferred.
Equal Opportunity Statement
International Mountain Guides (IMG) is an equal opportunity employer and is committed to a diverse and inclusive workplace. We welcome applicants regardless of race, color, creed, religion, sex, age, national origin, or any other protected status.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $45,000 - $65,000