What are the responsibilities and job description for the Customer Service Representative position at International Nutrition, Inc.?
We are an animal feed processing and packaging plant. We offer full training to the right person and a friendly business casual environment.
Customer Service
Job Description
Reports to: Customer Service Manager
Summary: Receive and process customer orders. Process daily release from QA. Works with the Freight Coordinator to determine carrier selection and routing of deliveries by INI trucks. We also like to have this position cross trained to fill in for Freight Coordinator and Receptionist for coverage during vacation time and other needed time off. You will provide COA's, SDS and specification sheets at customer request. Work with the accounting department on inventory and invoice issues. Domestic LTL and truckload freight knowledge helpful to back up our freight Coordinator.
Essential Functions:
- Answer customer calls for ordering and service.
- Attention to detail is a must.
- Accurate data entry skills.
- Great communication skills.
- On time and regular attendance is required.
Knowledge, Skills and Abilities:
- Knowledge of basic office equipment (i.e. computer , copier, etc.)
- Knowledge of computer programs (i.e. Word, Excel, and Internet)
- Effective time management skills.
- The ability to listen and understand information both oral and written.
Education and Experience:
This position requires a high school diploma.
A college degree would be beneficial.
Three years of previous customer service experience.
Success factors:
Cooperation, dependability, attention to detail, self control, adaptability/flexibility, independence.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 3 years (Required)
Work Location: In person
Salary : $21