TTA-Youth Program Specialist

Responsibilities include, but are not limited to

• Carry a caseload of 12-15 clients and visit the clients in their homes (between 5:00-7:30 PM during the academic year for clients in high school and during regular business hours in the summer) to provide mentoring, advocacy and case management services as necessary.

• Assist the Youth Program Coordinator with client outreach, recruitment, and enrollment when necessary.

Client Services

• Conduct client assessments in order to set a baseline for growth and a starting point for service provision.   

• Establish an individualized service plan with each client on caseload; provide mentoring, guidance, and psychosocial support to aid clients in reaching goals in their service plans. 

• Facilitate caregiver involvement in minor clients’ education through phone calls, home visits, and other mechanisms, including teaching caregivers how to access their parent portals, attending Parent/Teacher conferences.  

• Screen clients for emotional distress and mental health; submit referrals to the Mental Health Department. 

• Track grades and attendance, advocate for and connect high school clients to relevant resources such as counselors, coaches, tutoring programs and extra-curricular activities.  

• Collaborate with external organizations and internal departments to connect families to additional resources as necessary (food security, extended case management, immigration, etc) through referrals. 

• Occasionally provide homework assistance or English tutoring to help clients succeed with their schoolwork.

• Secure interpretation to provide services and information in the client's language; Work with interpreters during client appointments.

• Drive clients to occasional appointments and program activities as necessary.

Compliance Documentation

• Monitor and track clients’ progress from one grade level to the next as well as immigration status and age.

• Ensure required intake documents, assessments and service plans are fully completed and updated as appropriate.

• Maintain comprehensive case notes, update case files, and regularly update service plans to respond to clients’ needs.

Team/Office Participation

• Participate in all program meetings, staff development activities, and other duties as assigned.

• Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.

• Comply with all policies, procedures, and protocols of the agency, placing importance on client confidentiality. 

·    Bachelor’s degree in social work, education, or related field of study is preferred, or related job experience.

·    Well organized self-starter with excellent problem-solving skills and the proven ability to prioritize duties and manage time effectively. 

·    Strong written and oral and interpersonal communication skills: the ability to communicate effectively with colleagues and partners in a cross-cultural, multi-disciplinary environment.

·     Fluent in English, both spoken and written; Bilingual in a client language (Dari, Pashto, Arabic, Spanish, Swahili) is a plus but not required.

·     Proficient in Microsoft Office applications (Word, Excel, Outlook); 

·     Valid driver’s license, access to reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, service provider visits, etc).

 Working Environment:

·       Professional office environment;

·       Regular travel to off-site home visits (including evenings and occasional Saturdays);