Program Coordinator

Job Summary

As a Program Coordinator at ISTS, you will play a crucial role in managing scholarship and tuition reimbursement programs for an assigned portfolio of clients. You will develop strong client relationships, execute administrative tasks, and create efficiencies to enhance the overall client experience. Your responsibilities will include creating and maintaining online applications, managing program-related communications, and ensuring the successful implementation of educational assistance programs.

Key Responsibilities

• Task Management: Use organizational skills to plan, track, and prioritize tasks while adhering to internal and external timelines. Demonstrate clear judgment and independent decision-making abilities when completing tasks.
• Planning and Educational Assistance Program Implementation: Collaborate with peers and clients to implement new and ongoing educational assistance programs, including scholarships, tuition assistance, and loan repayment programs. Manage implementation project plans and enhance client services throughout the program cycle.
• Client Experience: Understand and analyze assigned clients' goals to optimize program success. Maintain client satisfaction by addressing program-related issues and utilizing data to evaluate programs in alignment with client and organizational goals.

General Expectations

• Perform all responsibilities based on ISTS Core Values.
• Actively participate in opportunities for individual growth and development.
• Collaborate with your immediate supervisor to implement a personal Professional Development Plan (PDP).
• Participate in internal and external training, webinars, and events to foster trust and teamwork.

Key Competencies

·        Client Focus: Understanding and meeting the needs of clients. For instance, a Program Coordinator might regularly communicate with clients to gather feedback on their educational assistance programs and use this information to make improvements. By doing so, they ensure that the programs align with the clients' goals and expectations

·        Business Acumen: Understanding the business and the market. A Program Coordinator might analyze trends in educational assistance programs and use this knowledge to advise clients on best practices and innovative solutions. This helps clients stay competitive and ensures that ISTS remains a leader in the industry

·        Critical Thinking: Analyzing and evaluating information to make informed decisions. For example, a Program Coordinator might review data from program applications to identify patterns and insights. They could then use this information to streamline processes and improve program efficiency

·        Problem Solving: Finding solutions to challenges. A Program Coordinator might encounter issues with an online application system. By troubleshooting the problem, collaborating with stakeholders, and implementing a fix, they ensure the application process runs smoothly for clients and applicants.

·        Time Management: Effectively managing one's time to meet deadlines. A Program Coordinator might use project management tools to track tasks and deadlines for multiple programs. By prioritizing tasks and staying organized, they ensure that all programs are managed efficiently and on time.

·        Dealing with Ambiguity: Operating effectively even when things are uncertain. For instance, a Program Coordinator might need to implement a new program with limited information. By staying flexible and adapting to changes, they can successfully manage the program despite the uncertainty.

·        Drive for Results: Being focused on achieving goals. A Program Coordinator might set specific, measurable objectives for each program and work diligently to meet or exceed these targets. By doing so, they contribute to the overall success of ISTS and its clients.

What You Should Know

• This non-exempt position operates from your professional home office with infrequent travel (typically 1-2 short trips/year).
• You will be provided with the necessary equipment to perform this role but are expected to provide a safe and professional work environment.
• Although we are a registered employer in several states, we may be open to applicants living in additional states. We are unable to sponsor international applicants for employment purposes.
• The final candidate must successfully pass a criminal background check, drug screen, and reference check.
• At ISTS Diversity, Equity, Inclusion, and Belonging are integral to who we are. We celebrate our differences while working as a cohesive team.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
• The first step of our application process is to complete a Culture Index Survey here: https://take.surveys.ci/s/0943210000/37606 . You will also receive an email with this link when you submit your application but please note that you will only be considered if you complete the survey in addition to submitting your application.

Benefits

• Fully remote work environment
• Medical, Dental, and Vision insurance
• Health Savings Account with company contribution
• Group short and long-term disability and life insurance
• 401(k) with company match (100% up to 3% of salary, 50% of the 4-5th% of salary)
• Voluntary insurance through Aflac
• Voluntary pet insurance
• Flexible PTO (after 6 months)
• Parental Leave
• 10 paid holidays

What We Require

• Bachelor's degree from an accredited college or university or an equivalent combination of education and experience.
• Preferred experience: Three (3) years of experience working in a higher education-related industry and/or three (3) years of experience working in a client services environment.

What You Will Need (Knowledge, Skills, and Abilities)

• Strong digital literacy, including software (Word, Excel, Teams, and other software), email communication tools, and web-based applications. Strong Excel skills and basic HTML knowledge are particularly helpful.
• Experience providing customer service with a strong commitment to delivering an extraordinary experience.
• Ability to understand and apply rules, regulations, policies, and procedures.
• Ability to communicate key and critical information in a timely fashion.
• Adept at gaining the confidence and trust of others through honesty, authenticity, and acceptance of responsibility.
• Desire to exemplify excellence through diversity by creating a welcoming and inclusive environment.
• Ability to create new and better ways for the organization to be successful.
• Resourceful in building partnerships and working collaboratively with others to meet shared objectives.

ISTS is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at careers@applyISTS.com.

Salary : $45