What are the responsibilities and job description for the Assistant Store Manager position at International Shoppes?
Assistant Store Manager
Summary:
The Assistant Store Manager will partner with the General Manager to build a successful business unit. The role requires delivering exceptional customer service, driving sales and profitability, and maintaining high standards of service excellence.
Responsibilities:
- Customer Service: Models outstanding customer service, actively listens to customer issues, and ensures team adherence to core standards.
- Sales: Drives sales events, supports omni-channel initiatives, and reviews results to identify opportunities.
- Merchandising & Visual Execution: Owns selling floor set process, merchandising, and core standards.
- People: Selects qualified associates, builds a bench for future advancements, and conducts talent analysis.
- Performance Management: Monitors performance, addresses issues, and provides feedback.
- Policies & Procedures: Ensures adherence to airport and security policies, as well as company asset management policies.
- Issue Resolution: Resolves issues and coaches staff to improve performance.
Requirements:
- Flexible schedule, including evenings, weekends, and holidays
- Professional appearance at all times
- Team-oriented mindset
- Bilingual Spanish preferred
Education & Experience:
- 2 years retail management experience
- Retail operations knowledge, including sales, customer service, merchandising, inventory, and loss prevention
- Staff development experience, including staffing, coaching, counseling, training, and development
- Strong computer skills, including MS Office and POS systems
