What are the responsibilities and job description for the Customer Service Administrative Support position at International SOS Government Medical Services?
Job Description
This Position is Contingent on Contract Award.
International SOS is looking for qualified individuals to be Customer Support / Administrative Support for The Navy Fleet and Family Support Program (FFSP.) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances.
Key Responsibilities :
- Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff.
- Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
- Enroll and schedule customers in briefs, workshops and classes and individual appointments, when not provided through centralized scheduling.
- Provide administrative and clerical services.
- Provide a variety of administrative support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, taking messages for staff.
- Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught and / or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories.
- Ensure that information and referral services provided are entered and counted in FFSMIS.
Qualifications : Qualifications
Required Skills and Knowledge :
Required Work Experience :
Additional Information
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and / or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.
Compensation| Min : $18hr Max : $23hr
Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
Salary : $23
