What are the responsibilities and job description for the Learning and Development Supervisor position at International SOS?
Join Our Team as a Learning and Development Supervisor at MedAire!
Are you passionate about employee growth and development? As a Learning and Development Supervisor at MedAire, you'll play a pivotal role in designing, delivering, and evaluating training programs for our employees. You'll assess organizational needs, develop customized training modules, and enhance employee skills across various domains. Represent and demonstrate best practices in an operational capacity, supporting a culture where employees are motivated to learn.
Key responsibilities
Certification in training and/or organization development is an advantage.
Specific certifications such as CPLP or APTD are a plus.
Bachelor’s degree in education or a related field is preferred.
Required Languages
Excellent written and spoken English
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Are you passionate about employee growth and development? As a Learning and Development Supervisor at MedAire, you'll play a pivotal role in designing, delivering, and evaluating training programs for our employees. You'll assess organizational needs, develop customized training modules, and enhance employee skills across various domains. Represent and demonstrate best practices in an operational capacity, supporting a culture where employees are motivated to learn.
Key responsibilities
- Employee Development: Commit to the growth and development of employees.
- Training Needs Assessment: Identify training needs by collaborating with department heads and conducting thorough assessments.
- Training Execution: Oversee the execution of training sessions and workshops, ensuring they are effective and meet objectives.
- Competence Reporting: Work with area leadership to report on associate competence in their roles.
- Retraining Programs: Identify areas where retraining is required and implement programs to update and refresh associate skills.
- KPI Monitoring: Monitor and measure all KPIs related to training, such as progression of associate skills and competencies, effectiveness of training programs, and completion of assigned training.
- Engaging Programs: Create engaging training programs that align with company goals and individual development plans.
- Training Delivery: Deliver training sessions in various formats, including classroom, online, and workshops.
- High-Quality Materials: Develop high-quality training materials, presentations, and job aids.
- Alignment with Business Goals: Work closely with department heads, managers, and HR to align training with business goals and employee career paths.
- Continuous Improvement: Assess the effectiveness of training programs and make continuous improvements.
- Collaboration: Work closely with managers, subject-matter experts, and external vendors for tracking of training.
- Compliance: Ensure training content complies with legal requirements and industry standards.
- Industry Trends: Stay current with industry trends in leadership, managerial, and professional development learning programs, integrating new modalities such as social learning and mobile delivery.
- Experience in a training or education role.
- Strong knowledge of adult learning theory and current training techniques.
- Proficiency in learning management systems (LMS) and e-learning platforms.
- Ability to analyze data and generate comprehensive reports.
- Excellent interpersonal and communication skills.
- Passion for teaching and developing talent.
- Friendly, approachable, and collaborative.
- Ability to work independently and in a team environment.
- Strong time management skills.
- Proficiency in tools like PowerPoint, Excel, and Word.
- Clear and fluent communication, with skill in public speaking and presentations.
- Demonstrates interest in and understanding of others, building team spirit and recognizing contributions.
- Adapts to changing circumstances and new ideas, showing respect for cultural and religious differences.
- Establishes good relationships and manages conflict and change effectively.
- Produces innovative solutions and seeks opportunities for organizational improvement.
- Accepts demanding goals with enthusiasm and seeks progression to roles of increased responsibility.
- Previous experience working on a Learning Management System platform (at least 2 years operational experience).
- Experience as a trainer/facilitator in face-to-face and remote environments, or as a proven champion of best practices.
- Previous experience supporting new trainees' performance or acting as a “new hire buddy” is recommended.
- A demonstrated commitment to high professional ethical standards and a diverse workplace.
Certification in training and/or organization development is an advantage.
Specific certifications such as CPLP or APTD are a plus.
Bachelor’s degree in education or a related field is preferred.
Required Languages
Excellent written and spoken English
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
