What are the responsibilities and job description for the Medical Laboratory Customer Service Representative, North Platte position at Interpath Laboratory?
Job Description
Pathology Services, an Interpath Laboratory partner, invites you to join our team in North Platte, NE!
We are seeking a Medical Laboratory Customer Service Representative with excellent people skills. Ideal candidates will have a collaborative spirit and a commitment to supporting both our patients and our team’s goals.
In this role, you will be responsible for:
- Customer Service: Answer phones, assist patients, and ensure a positive experience.
- Specimen Handling: Retrieve blood samples (via venipuncture) and other specimens, process, and prepare for lab testing, following all protocols.
- Data Management: Verify and enter specimen and patient information accurately.
- Compliance: Follow HIPAA, Medicare rules, safety protocols, and participate in quality assurance.
- Administrative Tasks: Perform minimal billing, data entry, and use basic computer skills.
- Flexibility: Cover shifts across different sites to ensure smooth operations.
Pay: Starts at $15 per hour depending on experience
Schedule:
- Enjoy a 4-day workweek with 9-hour shifts, including a Saturday rotation.
- For those seeking additional hours, the schedule can be adjusted to 4.5 days per week.
Location: 1931 W A St.
Minimum Qualifications
- High School Diploma or equivalent
- Previous phlebotomy experience is preferred but not required (will train)
- Strong communication skills with the ability to interact effectively with patients and team members
- Detail-oriented with a commitment to accuracy in all tasks
- Excellent organizational skills to manage multiple responsibilities efficiently
- Candidates with a demonstrated history of consistent employment, marked by continuity and minimal career gaps, will be strongly preferred
About Us
Interpath Laboratory, Inc. is a family owned & operated, clinical and anatomic pathology laboratory with over 90 locations in Oregon, Washington, Idaho, and Nebraska. We are the Northwest’s leading innovative laboratory dedicated to providing rapid, reliable, and economical laboratory testing services. With over 50 years of growth and prosperity, we are the region’s largest independent laboratory. We emphasize the vital importance of a vibrant work culture and environment where building relationships, teamwork, and positive attitudes are highly valued!
From a comprehensive benefits package to an ever evolving learning and development program which fosters career growth, we truly value our employees and are very proud of the work family we have built since 1967.
- Medical, Dental, Vision
- 401(K) with discretionary employer match
- Paid Time Off
- Free clinical diagnostic laboratory testing performed in house
General Physical Requirements
- Laboratory setting includes numerous automated machines that make humming and beeping sounds.
- High level of staff activity and interaction in relatively close proximity.
- Must be able to hear in order to monitor alarms and respond to any safety hazards in a timely manner.
- Regularly exposed to infection by handling potentially infectious samples.
- Wearing appropriate protective gear: Lab coat, gloves, goggles, and face shield.
- Must be able to sit, stand, kneel, crawl, bend and twist as needed.
- Requires walking on non-level surfaces, inside and outside the office, throughout the day.
- Frequent bending and stooping.
- Typically stands for extended period of times.
- Ability to work long hours, and overtime, as needed.
- Lifting up to 30 pounds.
OSHA Category: This position performs tasks that involve exposure to blood, body fluids, and/or tissues. All employees performing these duties are offered the opportunity to receive the Hepatitis-B vaccination series.
Equal Opportunity Statement
EOE Veterans/Disabled: Interpath Laboratory is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $15
