Janitorial Regional Operations Director

Description

Job Summary:

Regional Director of Operations is responsible for designing, implementing, and executing client-specific facility services programs within our diverse industry segments. This position helps support critical business functions including site-specific project scopes, customer retention, quality assurance and consistent client experience, in addition to onboarding and training of the operational leadership. This person will have the opportunity to oversee a team of managers within a geographic territory. 

Duties and Responsibilities:

· Responsible for the delivery and successful execution of all contracted janitorial services within the region. 

· Possess a deep knowledge of “BSCs” and the individual operation at each site (contract, scope of work, building type, client expectations and local market conditions/norms).

· Deep understanding of various industry segments and how staffing models and productivity rates can be affected and refined.

· Work closely with site managers to develop their operational knowledge and management capabilities; recommend career advancements when applicable.

· Make sure all onsite employees have clear job assignments, roles and responsibilities to ensure team and individualized accountability.

· Ensure compliance of Company policies including the utilization of Time & Labor software.

· Build long-term, sustainable partnerships with key client personnel at each location.

· Implement change within the field teams as directed by the Home Office.

· Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the client and manager/site manager separately.

· Effectively address all client related and internal communications in real time with a sense of urgency (emails, phone calls, requests).

· Be a steward of Company assets including travel and other routine business expenses. 

· Properly escalate issues that could impact local or national perceptions of Interstate as a preferred facility services provider

· Review budget performance each pay period to ensure all buildings are operating at or below their defined budget. Provide course correcting actions when necessary (including labor and supplies expenses) to avoid budget overages.

· Ensure cost control levers and metrics are in place to proactively monitor overall supply spend supporting their alignment with the monthly budget.

· Work directly with internal team when client is failing to adhere to timely payments.

· Define opportunities at client sites to expand Company’s role and service offering. 

· Work with VPs to negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client-driven initiatives.

· Prepare and develop budget and operational reports each month or as required, review reporting monthly with VPs.

· Develop site specific performance standards and ensure portfolio-wide standards are being met. Create plan to correct locations where performance is not meeting or exceeding SOWs.

· Proactively create consistent and effective operational processes and manage them through implementation.

· Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues. 

· Drive and promote a strong culture of safety and awareness; reinforce both Interstate’s and client’s safety programs.

· Ensure each site is conducting formal quality checks and inspections according to plan.

· Continuously monitor the overall performance of each site and make appropriate changes to improve performance.

· Leverage relationships with existing local partners and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, repairing, testing out new products where applicable).

· Understand, comply with and be a champion of Interstate’s policies and procedures.

· Additional duties as defined.

Requirements

· Minimum 10-15 years of experience in janitorial and/or professional services industry operational roles with leadership experience.

· Deep knowledge of the professional services industry.

· Strong familiarity with organizations whose workforce is primarily comprised of hourly associates and experience managing, recruiting and retaining hourly associates.

· Ability to collect relevant data, form insights and create strategies that have material impact on operations.

· Experience supporting both office and field teams.