Dispatcher/Customer Service - 2nd Shift

Job description

Are you a Rockstar employee looking for a new career in a rapidly growing organization? Our company could be just what you're looking for. As a Breakdown Coordinator, you're working as a problem solver. You're managing and making quick decisions while building relationships with customers and vendors. You are taking the initial call from our customer, inputting it into the system, dispatching it out to the appropriate technician and managing the job on all ends serving as the liaison between our customer and our field technician from the start all the way to it concluding. You're the one and only as far as our customers is concerned with making sure their truck, trailer, bus or piece of equipment is repaired in a timely fashion in the event it becomes disabled in one of our service areas throughout North America.

Your job:

• Work second shift 3pm tp 12am Monday through Friday
• Take all inbound calls from customers
• Input them into dispatch software
• Locate and dispatch appropriate technician to perform the service
• Monitor progress of each job you are managing from start to end
• Communicate with customers via check calls and email on the current status of each job
• Process payments and PO's
• Manage daily repairs that your customers may have in process to ensure that they are receiving superior customer service by overseeing and ensuring that we are providing service our mothers would be proud of
• Be honest and proactive in your communication to customers and technicians

What you'll need to bring to the table:

• Must be available to train on first shift 9am to 6pm
• You must be reliable and dependable with a hall of fame work ethic and a history of great attendance and your previous jobs
• A passion for customer service and assisting customers
• The desire to be a part of a company while contributing to our continued growth
• Ability to multitask. That means managing at least two phones, while using email and in house computer programs.
• A backbone for effectively communicating with our customers and technicians, and the ability to handle conflict
• Basic computer skills including geographical skills of reading online maps,
• Be comfortable working in a fast paced call center with a lot of noise and a lot of action

What’s in it for you:

• Solid 40 Hours A Week
• $17.00 per hour plus uncapped commission
• Advancement opportunities with structured career paths and mentoring sessions
• Health Benefits and 401k Available
• Training to set you up for success
• Paid Vacation, Sick Days & Holidays
• Unlimited growth potential as our company's vision is nationwide growth.
• Comfortable work environment where jeans and t's are encouraged
• Work hard, play hard – enjoy occasional paid for lunches both on and off site, cake parties, holiday parties and more!

Who Are We & What We Do:

We are a nationwide industry leader in the Fleet Repair industry. We repair fleets of tractor trailers, buses, equipment both on the roadside when they breakdown and provide preventative maintenance at the customers location for some of the most recognized companies in North America.

How to apply:

If you are interested in applying, please submit your resume or contact Byron at (888) 589-9281 Ext 200.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

People with a criminal record are encouraged to apply

Application Question(s):

• Do you drive and own a vehicle? (Our office is located in Horsham, PA. We are NOT walking distance of Septa and Uber / Lyft is not practical unless you live within 3 miles of our office.)

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Horsham, PA 19044 (Required)

Ability to Relocate:

• Horsham, PA 19044: Relocate before starting work (Required)

Work Location: In person

Salary : $17