Customer Experience Ambassador Supervisor - New Braunfels, TX

Interstate Parking is a rapidly growing managed parking solutions company headquartered in Milwaukee, Wisconsin with 500 team members operating over 400 locations with more than 85,000 parking spaces in geographic markets from California to Indiana. We’ve accomplished this by creating exceptional customer experience by implementing advanced technology and innovative marketing techniques. Our rapid growth means we’re always seeking to add highly talented and creative people to the Interstate team.

Interstate Parking Company has received:

• 2023 and 2024 Top Workplace recipient by Milwaukee Sentinel Journal
• Cultural Excellence Awards for Workplace Flexibility

For more information, see https://topworkplaces.com/company/interstate-parking/.

Here’s what you’ll do:

• Assist in the management and oversight of Interstate’s parking operations within the County of New Braunfels at multiple locations.
• Provide outstanding customer service by assisting patrons with parking information, policies, and payment options.
• Manage, train, and develop a team of parking ambassadors to deliver an exceptional customer experience.
• Educate customers on parking rules, permits, and citations as needed.
• Serve as a visible presence to promote compliance and deter violations.
• Communicate effectively with customers, team members, and management regarding parking policies and concerns.
• Monitor parking areas to ensure compliance with posted regulations and assist in resolving any issues.
• Issue citations or warnings for non-compliance in accordance with company and municipal regulations.
• Assist with operational duties such as cleanliness, signage checks, troubleshooting equipment, and general lot maintenance.
• Support event parking operations by directing vehicles and ensuring efficient traffic flow.
• Report any safety hazards, damaged equipment, or suspicious activity to management.

Here’s what we’re looking for:

• Outgoing personality with excellent communication and customer service skills.
• Independent, proactive, problem-solver who demonstrates empathy and integrity.
• Focused, organized, flexible, and detail-orientated.
• Must be able to multi-task and work in all weather conditions.
• Minimum age of 25 to drive for Interstate Parking per insurance carrier requirements
• Valid Regular Driver’s License with a clean driving record.
• Proficient with Office, web-based applications, and mobile apps.

Here’s what we offer:

• One of the most comprehensive benefits packages in the industry includes - medical, dental, vision, and 401k with employer match.
• A dynamic and engaging culture - fun, collaborative, and team-focused.
• Be part of a growing company with a national footprint that promotes future career advancement.

Schedule:

Preferred start date: April 1st.

Full-time, open availability to include evenings and weekends.

Apply Now!

Once your application is complete, our team will review your application and reach out regarding next steps!

#ZR

• Relevant experience in parking, events, operations, hospitality, or customer service. Preferred but not required
• Experience scheduling full-time and part-time team members preferred but not required.
• High school diploma or equivalent.