What are the responsibilities and job description for the Front Desk - Medical Receptionist position at Interstate Therapy Solutions?
FRONT DESK
Interstate Therpay Solutions (part of the Confluent Health family) is looking for a reliable individual for our Front Desk with experience in a healthcare therapy department to join our team in Valencia! You will attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. Schedule will be 1pm-7pm, 1-3 days a week. This will be more of a on call position as opposed to having a weekly set schedule.
Main Job Duties and Responsibilities
- greet patients
- register patients according to established protocols
- assist patients to complete all necessary forms and documentation including medical insurance
- check insurance verification
- ensure patient information is accurate including billing information
- inform patients of medical office procedures and policy
- move patients through appointments as scheduled
- answer incoming calls and deal with inquiries
- transfer calls as required
- schedule patient appointments
- collect co-pays and payments
- report statistics as required
- respond and comply to requests for information
- complete other clerical duties as assigned
- maintain stock of forms and office supplies
- ensure reception area is well maintained, neat and clean
- safeguard patient privacy and confidentiality
Key Competencies and Skills
- communication skills - able to listen effectively and express oneself in a clear and articulate manner
- information collection and management - able to collect, organize and monitor data efficiently
- planning and organizing - able to multi-task, prioritize and schedule tasks and activities
- attention to detail - able to produce accurate and high quality work through concern for all areas involved
- customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
- adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
- confidentiality - able to maintain confidentiality and adhere to ethical standards
Location: Valencia Ca.
Setting: Inpatient
Job status: Part-time
Pay: $17.50 - $23 /hour
Main Job Duties and Responsibilities
- greet patients
- register patients according to established protocols
- assist patients to complete all necessary forms and documentation including medical insurance
- check insurance verification
- ensure patient information is accurate including billing information
- inform patients of medical office procedures and policy
- move patients through appointments as scheduled
- answer incoming calls and deal with inquiries
- transfer calls as required
- schedule patient appointments
- collect co-pays and payments
- report statistics as required
- respond and comply to requests for information
- complete other clerical duties as assigned
- maintain stock of forms and office supplies
- ensure reception area is well maintained, neat and clean
- safeguard patient privacy and confidentiality
Education, Qualifications and Experience
- one year experience in healthcare physical therapy department is desirable but not required
- knowledge of medical terminology, procedures and diagnosis
- knowledge of computer and relevant software applications
- knowledge of general administrative and clerical procedures
- working knowledge of healthcare in a therapy department preferred
- working knowledge of healthcare insurance preferred
- Must have a current BLS/CPR card
Salary : $18 - $23
