What are the responsibilities and job description for the Customer Service Call Center Representative position at Interstate Waste Services?
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE - DANBURY, CT
IWS is looking for an experienced Customer Service CALL CENTER Representative for their Danbury location!!
PLEASE HAVE CALL CENTER or RECEPTIONIST EXPERIENCE with taking a high-volume amount of incoming phone calls from customers, and be computer savvy with intermediate Excel, Microsoft, and other applications experience.
Monday thru Friday, 8:30AM - 5:00PM. $19.00 to $20.00 per hour.
Job Description
The position of Customer Service Representative is an opportunity for the right individual to join a growing customer service team. Reporting to the Customer Service Supervisor, the purpose of this position is to be the primary point of contact for existing and potential customers, as well as the liaison between other departments, including billing, operations, and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience.
The position is based on a 40-hour work week.
Responsibilities
Receive and process incoming calls and emails from customers
Collaborate with the billing, sales, and operations teams to deliver on customer expectations
Identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues
Provide service and pricing recommendations to new and existing customers
Manage difficult customer situations and respond promptly to service requests to meet customer commitments
Work quickly and efficiently in a fast-paced environment in order to process customer requests
Process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and inquiries
Able to deal with frequent changes in the work environment throughout company expansion
Additional duties as assigned
Skills/Experience Requirements
1 years of professional business experience
College degree a plus
Strong technical/computer skills, including MS
Office products (Excel, Word, Outlook)
Excellent verbal and written communication skills
Strong customer focus; ability to provide superior customer service to internal and external customers
Ability to work comfortably and professionally in a dynamic and collaborative environment
Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail
Ability to work a flexible schedule, including overtime, Saturdays, to meet business and workgroup needs
Bilingual a plus
OAK RIDGE WASTE AND RECYCLING / IWS IS AN EQUAL OPPORTUNITY EMPLOYER.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: No more than 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $19 - $20
