Call Center Representative

GENERAL STATEMENT OF DUTIES:

The Call Center Representative’s primary responsibility is to schedule new patients for all physicians in accordance with core schedule and on-call schedule; follow protocol pertaining to any daily changes in physician’s schedule; thoroughly and accurately complete patient registration to include, but not limited to collecting/verifying insurance information and eligibility.

Schedule: Monday-Friday 8am-5pm (no weekends)

Benefits:

• 401(k) matching profit sharing
• Health/Dental/Vision Insurance
• FSA/HSA options
• Life insurance/AD&D/STD/LTD
• Paid time off
• Employee Discount Program
• Wellness Program

RESPONSIBILITIES / WORK REQUIREMENTS:

Call Center

• Schedule new patients for all physicians in accordance with core schedule and on-call schedule
• Follow protocol pertaining to any daily changes in physician’s schedule
• Thoroughly and accurately complete patient registration:
• Reason for appointment
• Physician preference
• Workers compensation or motor vehicle related injury
• Insurance card required at time of appointment
• Physician referral insurance requirements
• Collect all required meaningful use information
• Ethnicity
• Smoking History
• Active medications
• Medication Allergies
• Prepping Accounts
• Print out daily charge tickets in advance of scheduled appointments and preps per policy
• Review 90 day globals
• Add/verify co-pay collection
• Verify PCP and referring physician
• Confirm physician referral requirements
• Review eligibility reports for inactives and AAA’s
• Adhere to scheduling protocol and/or redirect to Physician Secretary for clarification
• Maintain patient log for purposes of tracking daily registration activities

Pre-Certification:

• Verifies insurance coverage to obtain precertification/authorization for all radiology tests, specialty injections, and other services as needed.
• Maintains contact with testing facilities regarding scheduled tests/STAT orders
• Faxes all pre-authorized services to facilities, and makes any changes, as needed.
• Enters benefits and precertification/authorization into EMR system.
• Follows up daily on all pending orders, obtaining office notes if needed for insurance companies
• Courteously and efficiently answers all incoming calls and connects callers with the correct extension; pages staff when necessary

Switchboard Operator

• Maintains accountability and location of all Physicians, PAs, and staff daily
• Performs operator functions including triaging calls; connecting and transferring calls; Taking ER consults for on call physician; and reporting telephone and equipment malfunctions to the appropriate party
• Provides a pleasant and helpful phone contact for callers
• Responsible for opening and closing the switchboard according to company procedures

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Kent, CT 06757 (Preferred)

Ability to Relocate:

• Kent, CT 06757: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $21