What are the responsibilities and job description for the Customer Support Representative position at Interstellar Management Firm?
We are a rapidly expanding sales management firm, dedicated to connecting brands to their customers with innovative products, personalized approach, and reliable communication. Our Customer Support Representative team offers comprehensive coaching and training, focusing on promotional customer enrollment strategies, problem-solving, understanding buyer psychology, and enhancing communication, sales, and public speaking skills.
We are looking for a passionate and energetic Customer Support Representative who excels at capturing attention and driving revenue through a personal enrollment sales approach. In this Customer Support Representative role, you will be instrumental in providing exceptional customer service and promoting our clients' services to maximize satisfaction. The ideal Customer Support Representative candidate is consultative, influential, detail-oriented, and thrives in a fast-paced environment.
Customer Support Representative Responsibilities:
- Present products and services to new and existing customers in a clear, engaging manner
- Leverage company leads and systems to explore new enrollment opportunities
- Build and maintain relationships with customers to effectively close sales in assigned territories
- Set and achieve sales and gross margin goals for your territory
- Develop and execute sales strategies that focus on account growth and client goals
- Prepare and deliver sales presentations, proposals, contracts, and reports
- Stay up-to-date on industry trends to identify emerging opportunities and increase revenue
- Participate in training sessions focused on team-building, mentorship, and the latest sales strategies
- Provide feedback to sales management on customer needs and product enhancements
Customer Support Representative Qualifications:
- Experience in customer service, customer support, sales, or a similar role (preferred)
- Strong presentation and persuasive skills with a drive to enhance customer satisfaction and sales performance
- A positive, coachable attitude with a willingness to learn and grow
- Excellent communication, negotiation, and problem-solving abilities
- Outgoing and comfortable working directly with customers to drive new business
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Shift:
- 8 hour shift
- Day shift
Work Location: On the road
Salary : $48,000 - $60,000
