What are the responsibilities and job description for the Client Care Specialist position at Intertek?
CLIENT CARE SPECIALIST - Hybrid role out of Boxborough, MS
Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Client Care Specialist to join our Business Assurance team.
Intertek's Business Assurance team goes beyond testing, inspection and certification to look at the underlying elements that make a company and its products successful. Our assurance solutions provide confidence and total peace of mind that a client's operating procedures, systems and people are functioning properly to provide a competitive advantage in the marketplace.
What are we looking for?
The successful candidate will be responsible for providing support for the iEnable product life-cycle management system, administration of customer surveys, and supporting the Global Marketing Team with various activities.
Salary & Benefits Information
Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
This is a hybrid position split between work from home and the office in Boxborough. Applicants must reside in and be able to legally work in the United States.
What you’ll do :
Process iEnable user access request for internal and external users
Provide Level 1 system support to iEnable end users
Report iEnable system issues to Level 2 support
Submit iEnable change requests to iEnable Product Owner
Communicate iEnable functionality / enhancement releases to users
Generate iEnable reports
iEnable data entry tasks and corrections
Prepare and monitor monthly NPS surveys
Answer incoming calls and monitor voice mailbox for Business Assurance 1-800 line
Maintain the Business Assurance email box for Global Marketing Team
Support Global Marketing Team with lead generation management and other tasks as assigned
This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications :
High School Diploma / GED equivalent required and 2 years of relevant experience, or the equivalent in terms of education; experience and / or training.
Excellent written and oral communication skills
Ability to operate independently and meet timelines
Customer‐service focus and excellent teamwork skills
Strong computer skills (Microsoft Office : Outlook, Excel, Word, etc.)
Excellent organizational skills and attention to detail
Ability to prioritize and organize numerous tasks
Reliable and accountable (consistent adherence to business hours is a must)
Intertek : Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.
We Value Diversity
Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
LI-DNP
- Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
