Medical Front Office Receptionist

Interventional Spine and Pain Institute is a well respected Interventional Pain Management practice seeking an experienced front office receptionist for a full-time role with our organization. We are looking for a team-player with exceptional customer service skills, capable of navigating a front office, executing responsibilities efficiently and effectively, all while providing an outstanding patient care experience.

GENERAL SUMMARY OF DUTIES:

• Greet patients in a polite and professional manner
• Initiate and obtain insurance plan referrals and authorizations when required by insurance plan
• Perform patient scheduling as well as all check-in and check-out procedures (heavy emphasis on out and appointment scheduling)
• Maintain current demographic and insurance information in patient chart
• Perform office opening procedures, petty cash balancing (open and closing of daily batches), co-pay/co-insurance collection, and assisting patients as needed
• Communicate effectively with patients on utilizing patient portal and KIOSK for New Patients
• Collect patients’ financial responsibility (co-pay or oustanding balance)
• Run eligibility and verification, with the ability to interpret results of the report as it pertains to insurance specifics (and needing authorization or not)
• Communicate with other office staff in a respectful manner (front office, Medical Assistants and Providers) regarding clinic flow and patient’s follow-up care
• Update appointment types as needed
• Process medical record requests as well as review and process incoming mail
• Schedule optimization (proactively looking forward to consolidate gaps and ensure required auth are obtained and filed on appointment) in order to run an efficient and productive clinic
• Communicate with authorizations representative regarding add-on office visits, procedures and any visit/appointment types that require referral/authorization based on insurance
• Contact NO SHOW patients and reschedule accordingly
• Scan and file documents daily
• Answer incoming calls and follow up on voicemail messages daily, providing great customer service to patients
• All other administrative responsibilities as applicable

REQUIREMENTS:

• At least 1 year of experience in front office responsibilities in a medical office
• Knowledge of EMR and/or Electronic Practice Management systems and technologies, preferably eCW (eClinical Works).
• Understanding of insurances, plan specifics, referrals, authorizations and eligibility checks
• Knowledge of clinic policies and procedures, computer systems and medical terminology
• Must be able to multi – task while expressing compassion and kindness to patients, maintaining a professional and upbeat attitude; respect for all office staff
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

In order to be considered for interview, candidate must answer all application questions.

Job Type/Schedule: Full time Monday - Thursday 8am-5pm; Friday 8am-12:30pm (up to 40 hours per week)

Remote work: No

Job Type: Full-time

Pay: $16.00 - $18.52 per hour

Benefits:

• Paid time off

Medical Specialty:

• Pain Medicine

Schedule:

• Monday to Friday

Application Question(s):

• What EMRs do you have functional experience working in (please name each)?
• What is your desired hourly rate?

Experience:

• Medical receptionist: 1 year (Preferred)

Ability to Commute:

• Vero Beach, FL 32960 (Required)

Work Location: In person

Salary : $16 - $19