What are the responsibilities and job description for the Desktop Support Technician position at Intilify INC?
Title: Desktop Support Specialist
Location: Albany, NY 12226
Duration: 2 years contract
Knowledge, Skills, & Abilities:
- Experience with ServiceNow or other ticket or case management software is a plus
- Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
- Knowledge of basic accounting principles
- Excellent communication skills
- Works well with others
- Reliable and trustworthy
- Ability to multi-task and set priorities
- MS SharePoint knowledge is desirable
- Ability to write non-technical correspondence, communicate in writing
Preferred Level of Education:
- High School graduate with some college; computer science related degree is preferred.
Basic Duties (training is provided on-site):
- Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
- Accurately document all issues and requests during the initial call
- Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
- Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements
- Support users in the use of the system including, but not limited to, navigation, access, and reports.
- If required, route issues and requests to appropriate second line of support
- Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
- Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
- Participate in appropriate training, workgroups and agency meetings
- Perform operation tasks:
- Password resets in various test and production environments
- User provisioning in various test and production environments
- 1st Level Support for Help Desk and Security Incidents
Job Type: Contract
Pay: $25.00 per hour
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you comfortable working with 2 Years Contract?
Education:
- High school or equivalent (Preferred)
Experience:
- Desktop support: 3 years (Preferred)
Work Location: In person
Salary : $25
