What are the responsibilities and job description for the Desktop Support position at Intime Infotech, INC?
Hello,
I am hiring a consultant for one of my client's requirement. Job Description for the same is written below. If you find yourself comfortable with the requirement please reply back with your updated resume. I would really appreciate if you can give me a call back at my contact 302-276-8136
Job Title Desktop Support
Location MA-Massachusetts/Boston (Onsite Role)
Duration 6 months plus
Work Authorization: USC Or GC Holder
Must Haves: 3 years of recent, professional, hands-on and over-the-phone technical support experience.
Pluses: Understanding of enterprise security remediation and patch management. Bachelors
Soft Skills: Soft skill must be 10/10. They are extremely picky about comm and customer service skills
Day to Day: Tier 1-2 desktop support so strong customer service, communication skills needed. Current person is OOO for a few months the temporary colleague will be the only one onsite in the Boston office from the desktop support team. Prioritizing in office tech needs, hardware/software troubleshooting, AV support, Active Directory and applications including Microsoft suite, Outlook & Zoom. This role
General Comments
Desktop Support Analyst to provide technology assistance for a wide range of IT services to our colleagues, over the phone, remotely, and in person. Being in a customer support role, you will have the opportunity to identify the technology needs of your colleagues and provide feedback to your management and the technology team. You will be proactive in resolving issues and find ways to enhance efficiency and quality of service to our colleagues.
Qualifications
- 3 years of recent, professional, hands-on and over-the-phone technical support experience.
- Experience with imaging solutions (both Windows and macOS).
- Experience managing Windows endpoints in an enterprise environment.
- Ability to manage user accounts and groups through Microsoft Active Directory.
- Experience with common network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and remote access/Citrix.
- Ability to troubleshoot printing issues.
- Ability to resolve common issues with mobile devices (e.g. iPhone, Android).
- Experience with managing vendors, working with building personnel to get telco services installed.
- Experience with hardware asset management and tracking solutions.
- Ability to manage access and accounts, and deploy technology equipment during new employee onboarding and offboarding.
- Experience with providing remote support assistance for server and network devices.
- Ability to work in an office location.
Preferred Qualifications
- Strong analytical and creative problem-solving skills to resolve highly complex technical incidents and improve existing processes.
- Experience acting as an on-call resource and provide remote support to colleagues.
- Experience with working with and keeping vendors and installers on track.
- Be familiar with the ITIL framework and ITIL methodologies.
- Understanding of enterprise security remediation and patch management.
- A Bachelor’s degree or advanced training and experience in a technical discipline is preferred
Regards,
Nitin Shaju
Deputy Resouce Manager
nitin.shaju@intimeinfy.com
Direct: 302-276-8136
