What are the responsibilities and job description for the Desktop Design Engineer position at Intone Networks?
Desktop Design Engineer Job Description: Must Have (8) Years Experience • Expert proficiency with Client Management Systems like SCCM, Workspace One, and Nerdio. • Deep working knowledge and experience with Windows software, hardware, and system administration. • Experience with vulnerability management and security compliance. • Working knowledge of policy management via GPO and CSP • Excellent troubleshooting skills / ability to investigate problems and perform RCA • Experience researching, designing, and implementing Windows Desktop Design standards Desirable skills/experience: • Experience with software and patch packaging • Experience with scripting languages. • IT automation concepts, monitoring, and software metering • Experience creating and deploying MSIX packages • Experience creating custom queries, collections, and reports • Azure/Cloud experience is a plus. Tasks: • Provide Engineering Design level support of desktop and laptop computers and related technology and software. Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines; • Activities require interaction with application software and operating systems ensure they perform to agency specified standards; • Provide design engineering services on medium, high and complex issue for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365; • Provide tier three escalation support when needed; • Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines. • Provide documentation, knowledge transfer, and training as assigned; • Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations; • Perform special projects and initiatives as assigned. • Maintain Client Management System - SCCM, for all supported domains – Client/OTI, CSC, and FJC • Manage and troubleshoot multiple physical Microsoft Windows Desktops. • Provide Windows Desktop administration for physical Windows hosts at various locations. • Perform proactive monitoring to identify potential issues and/or problems and provide resolution. • Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts • Maintain Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual) • Provide support to resolve complex technical operational problems. • Provide Windows Desktop administration for all physical, portable, and virtual Windows hosts at various locations. • Maintain and update Azure Windows Virtual Desktops, host pools, add virtual memory, CPU and storage when needed. • Diagnose and document problem resolution, provide Root Cause Analysis, if needed. • Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components • Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle
