Desktop Design Engineer

Contact Details:

Poonam Khandelwal

Cell: (732) 797-9766 / Ext.408

Email: poonam.khandelwal@peer-consulting.com

Job Title: Desktop Design Engineer

Location: Brooklyn, NY

Duration: 4 Months

Years of Experience: 10 Yrs.

Required Hours/Week: 35hrs./Week

Scope of Services:

• Provide Engineering Design level support of desktop and laptop computers and related technology and software. Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines;
• Activities require interaction with application software and operating systems ensure they perform to agency specified standards;
• Provide design engineering services on medium, high and complex issue for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365;
• Provide tier three escalation support when needed;
• Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines.
• Provide documentation, knowledge transfer, and training as assigned;
• Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations;
• Perform special projects and initiatives as assigned.
• Maintain Client Management System - SCCM, for all supported domains – Client/OTI, CSC, and FJC
• Manage and troubleshoot multiple physical Microsoft Windows Desktops.
• Provide Windows Desktop administration for physical Windows hosts at various locations.
• Perform proactive monitoring to identify potential issues and/or problems and provide resolution.
• Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts
• Maintain Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual)
• Provide support to resolve complex technical operational problems.
• Provide Windows Desktop administration for all physical, portable, and virtual Windows hosts at various locations.
• Maintain and update Azure Windows Virtual Desktops, host pools, add virtual memory, CPU and storage when needed.
• Diagnose and document problem resolution, provide Root Cause Analysis, if needed.
• Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components
• Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle

Must Have (8) Years Experience:

• Expert proficiency with Client Management Systems like SCCM, Workspace One, and Nerdio.
• Deep working knowledge and experience with Windows software, hardware, and system administration.
• Experience with vulnerability management and security compliance.
• Working knowledge of policy management via GPO and CSP
• Excellent troubleshooting skills / ability to investigate problems and perform RCA
• Experience researching, designing, and implementing Windows Desktop Design standards

Desirable Skills/Experience:

• Experience with software and patch packaging
• Experience with scripting languages.
• IT automation concepts, monitoring, and software metering
• Experience creating and deploying MSIX packages
• Experience creating custom queries, collections, and reports
• Azure/Cloud experience is a plus.