Desktop Design Engineer

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.
With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.
By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.
One of our clients is looking for a Desktop Design Engineer-Onsite Please find below the details of the position.
Job Title: Desktop Design Engineer Location: Brooklyn, NY Job Summary:

Provide Engineering Design level support of desktop and laptop computers and related technology and software. Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines.
Activities require interaction with application software and operating systems ensure they perform to agency specified standards.
Provide design engineering services on medium, high and complex issue for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365.
Provide tier three escalation support when needed.
Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines.
Provide documentation, knowledge transfer, and training as assigned;
Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations;
Perform special projects and initiatives as assigned.
Maintain Client Management System - SCCM, for all supported domains Client/OTI, CSC, and FJC
Manage and troubleshoot multiple physical Microsoft Windows Desktops.
Provide Windows Desktop administration for physical Windows hosts at various locations.
Perform proactive monitoring to identify potential issues and/or problems and provide resolution.
Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts
Maintain Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual)
Provide support to resolve complex technical operational problems.
Provide Windows Desktop administration for all physical, portable, and virtual Windows hosts at various locations.
Maintain and update Azure Windows Virtual Desktops, host pools, add virtual memory, CPU and storage when needed.
Diagnose and document problem resolution, provide Root Cause Analysis, if needed.
Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components
Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle
Must Have Experience:
Expert proficiency with Client Management Systems like SCCM, Workspace One, and Nerdio.
Deep working knowledge and experience with Windows software, hardware, and system administration.
Experience with vulnerability management and security compliance.
Working knowledge of policy management via GPO and CSP
Excellent troubleshooting skills / ability to investigate problems and perform RCA
Experience researching, designing, and implementing Windows Desktop Design standards
Desirable skills/experience:
Experience with software and patch packaging
Experience with scripting languages.
IT automation concepts, monitoring, and software metering
Experience creating and deploying MSIX packages
Experience creating custom queries, collections, and reports

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to sangeetha dot p at sensiple dot com
Regards
Sangeetha| Sensiple Inc.,
sangeetha dot p at sensiple dot com
555 US Highway 1 S, Ste 330 Iselin, NJ 08830
Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, veteran or disability status.