What are the responsibilities and job description for the Technical Customer Support Advisor position at IntouchCX?
About IntouchCX
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
About the Job
We are currently hiring Inbound Technical Customer Support Advisors!
Making someone’s day is a rewarding way to spend yours.
Are you a problem solver who can easily connect with people? Do you like to exceed expectations with your knowledge and passion for technology? Are you enamored by the way things operate, and have the ability to solve problems when things go wrong?
Does this sound like you? We’re looking for Technical Customer Support Advisors to join our team!
Our Technical Customer Support Advisors are the first point of contact for customers, being the friendly voice of the coolest tech brand in the world. We’ll rely on you to listen to customers and use your technical knowledge to provide world class customer care and troubleshooting — and remind customers that behind great products are also amazing people.
Benefits of Working as a Technical Customer Support Advisor:
- Flexible schedules
- Competitive salary - $18.50 / hr
- Industry-leading benefits - Health, Dental, Vision, 401(k)
- Amazing career growth opportunities
Working as a Technical Customer Support Advisor, You Will:
- Assist all customers through inbound calls, emails, and/or chats.
- Communicate a variety of information to the customer.
- Be an active listener and help resolve customer inquiries.
- Provide a meaningful and positive experience with every customer interaction.
- Learn and retain a thorough working knowledge of all existing and new products and services.
Working as a Technical Customer Support Advisor, You Have:
- A high school diploma (or equivalent).
- 6 months – 1 year of customer service experience.
- Great communication skills, both verbal and written
- The ability to be consistently ready to work and on time as scheduled.
- The understanding you will be working on-site at our state-of-the-art campus in Mesa, AZ
Availability: Full time (some shifts may depend on availability).
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
By signing this application, the applicant consents to IntouchCX collecting, using and retaining their personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
Job Type: Full-time
Pay: $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Work Location: In person
Salary : $19
